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Job Information

Fiserv Contact Center Associates in Phoenix, Arizona

$1,000 Progression Bonus! Ask your recruiter for details!

Start Date: August 9th, 2021

Schedule: 6:00PM-2:30AM Fri/Sat & 6:00PM-2:30AM Wed/Thurs

What does an outstanding Customer Service Associate do?

You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. We want our customers to receive a WOW experience. We want someone who has the ability to be an active listener and is able to express empathy to the customer. Use your great verbal and written communication skills to provide assistance to our customers. Do you love providing world class customer service in open fun environment? If you answered yes, we want to work with you.

As a Customer Service Associate, you can look forward to:

PEOPLE who are caring and friendly and want you to succeed

Great CULTURE, Team environment that is fun, encouraging and engaging.

Taking PRIDE in what we do

Basic requirements for consideration:

Flexible Schedule Requiring one weekend working day.

One year customer service experience

Experience with internet navigation and technology.

Preferred qualifications:

Experience with an online bill pay service.

Strong work tenure with previous roles lasting a year or more.

One year of Call Center experience.

Fiserv offers a competitive compensation and benefits program including:

$16 - $18 per hr. Spanish Bilinguals needed! Receive a 6%($.96) premium on top of hourly rate! 12% ($1.92 per hour) shift differential for eligible hours worked evenings and weekends

Medical/Dental/Vision Coverage (eligible on your first day of employment), On site cafeteria, Unlimited free beverages, Tuition Reimbursement, casual dress environment, Lucrative paid time off program.

Pre-employment background, credit, and drug test are required.

We are located at 4801 E. Thistle Landing Drive, Phoenix, AZ 85044. Near the intersection of Ray Road and I-10 freeway, closer to the Ahwatukee Foothills area.

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