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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

This Director, Chief of Staff role, also known as a Director Assistant, directly supports the Senior Vice President of Production Management & Engineering (PM&E). The Director Assistant is responsible for a broad range of activities including strategic, analytic and communications initiatives to help ensure the objectives of the portfolio are met. The incumbent will work closely and collaborating with all members of the team. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment. This individual will also serve as a thought partner in determining direction for the organization and business partners, in collaboration with its leadership team.

Key responsibilities include:

• Running the office of the Senior Vice President of PM&E and acting as a central point of contact for urgent business issues, initiatives managed by the executive office and addressing informational requests.

• Creating impactful and comprehensive communications/presentations for key business reviews with senior management.

• Providing strategic support on a range of complex issues and projects.

• Driving forward distinct elements of key projects on behalf of the SVP.

• Leading goal setting and measurement process for the team.

• Managing business planning and operational processes driven through the SVP’s office (e.g. leadership team meetings, workforce management, performance management process).

• Supporting adhoc special projects.

• Leading employee HR processes for activities including employee engagement, talent assessments and the PMP process and liaison with HR partners.

• Coordinating and facilitating, where required, leadership meetings (direct report meetings, face to face leadership meetings).

• Coordinating office administration and ensuring the seamless delivery of Technology and American Express’s informational requests.

• Seeking out and implementing best practices and industry trends which can be leveraged to increase organizational efficiency and quality.

• Actively seeking formal and informal feedback from employees to ensure maximum employee engagement and improvement towards leadership effectiveness.

• Having awareness of the overall departmental budgeting and forecasting process.

• Creating strong working relationships across the group as well as business partner groups to maximize information sharing, problem solving and idea generation for key business issues.

• The successful candidate is a strong strategic thinker who possesses the confidence and composure required to effectively communicate across a diverse set of constituents.

Qualifications:

• The role is a multi-faceted one and requires analytical, strategy, and consultative skills.

• Extensive experience in project management and change management including ability to multi-task and handle shifting priorities with time-sensitive deadlines in a complex, fast-paced environment.

• Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations).

• Exemplary positive attitude & interpersonal skills with a consistent record in successfully building, maintaining, and leveraging relationships with senior management at all levels within the organization.

• Be a highly motivated self-starter who can drive results and get things done in a self-directed manner, with excellent organizational skills and careful attention to detail.

• Have exemplary written and verbal communication skills, including strong Microsoft office skills including PowerPoint and Excel.

• Strong executive presence and proven ability to exercise the utmost discretion when handling confidential matters.

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25001384