We Hire America Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The Enterprise Salesforce Product team’s purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency.

We work closely with our marketing, sales, and account development organizations – selling to new clients, helping grow business with existing clients, and driving connectivity across channels. New times bring new challenges and in a multi-channel era, we need to empower our marketing and sales partners to collaborate quickly and seamlessly. We need to do more with the people we have sell more, retain higher numbers of clients, and drive higher satisfaction amongst our clients. Salesforce.com is the platform that will drive enhanced productivity in our colleagues.

We are on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So, if you are interested in a career creating breakthrough products and making an impact on our marketing partners, sales teams, account development organization and customers, look no further.

You won’t just keep up; you’ll break new ground.

You’ll be challenged everyday as part of the team to create the Merchant Salesforce Platform of tomorrow. Here’s just some of what you’ll be doing:

The Product Director will be essential to how we unlock scaled value and impact for the enterprise by supporting Platform Governance. The Product Manager will engage with key partners and users within Global Merchant & Network Services (GMNS) to understand the broader needs, opportunities, and trends; utilizing this knowledge to ensure Salesforce Product offerings are comprehensive and ground-breaking. The Product Manager will review and evolve the Merchantforce Governance Process, by creating procedures and processes to make value-based governance decisions to ensure we are solving the right user problems.

The Product Manager will work with Product Managers to collect and communicate the strategic roadmap across Product Teams that ties our key assets and offerings together to ensure we are crafting processes and solutions that will sustain the organization through the near and long term. The Product Manager will provide concise and clear updates across partner groups on the progress of projects and key results and facilitate the handoff of approved requests to the appropriate Product Management team. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.

Responsibilities:

• Interacting with customers across the Blue Box, primarily within the Merchant Sales and Account Development organizations, to identify needs, opportunities, and gaps, and solve problems.

• Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.

• Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., change requests submitted/rejected and user satisfaction.

• Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment.

• Working alongside Product colleagues to continually improve products post-launch, prioritizing bugs and feature requests based on customer satisfaction.

• Identifying opportunities and providing input on product vision, strategy, roadmap, and features for the Salesforce.com platform, principally supporting sales capabilities.

• Defining and continually refining feature priority with business leaders.

• Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog; and

• Establishing the product’s goals and reviewing success metrics to achieve success.

Qualifications:

• At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.

• A balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.

• High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.

• Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.

• Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.

• Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.

• Ability to solve sophisticated problems and has a highly analytical approach.

• Deep knowledge of Salesforce Ecosystem.

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24005543