We Hire America Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The Network Acquirer Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.

NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious problem solvers as we tackle the most imperative initiatives facing the payments industry today.

The Network Delivery team within NAS delivers new technical solutions to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments. A role in the Network Delivery team will challenge you to broaden your skillset and industry acumen in a collaborative, diverse and inclusive team environment.

Reporting to the VP of Digital Delivery & Customer Engagement, the Director of Digital Product Management (Network Servicing Capabilities) will lead cross functional product delivery for transactional capabilities focused on Network Servicing – which includes managing the SOR for Network Participant Set Up leveraged for Onboarding and Transaction processing, developing User Interfaces supporting Network Servicing teams, Network Dispute Management applications & services, and managing data distribution across Network Applications. The success of the role will depend upon the individual’s ability to lead a globally distributed team, to understand and drive quality features delivery, and to have a strong focus on detail.

Responsibilities include:

• Deliver on the promise by enabling and delivering capabilities against Strategic Roadmaps to drive greater customer value and business outcomes.

• Manage relationships across multiple business stakeholders as well as technology, finance, and compliance partnerships.Lead and develop a team of talented and globally distributed product owners

• Support the capability strategy and roadmap of various Network Servicing platforms & products in close collaboration with partner and stakeholder teams.

• Establish strong/positive relationships across Product and Engineering teams; operate capability delivery as a unified team, ensuring collaboration and flawless execution.

• Create synergies across Customer Journey’s, UI Frameworks and Digital solutions with our partners.

• Develop and adapt processes to take maximum advantage of technology advancements, reduce manual effort through automation, and drive accuracy and efficiency.

• Assess and evaluate program changes and modify plans in response, minimizing risk and scope/schedule creep, while ensuring high quality.

Qualifications:

The ideal candidate will be someone with a passion to drive effective change in a fast-paced and innovative environment. They will be an experienced leader in the digital product management space who can rapidly develop positive relationships. Prior experience managing large and complex transformation efforts across multiple stakeholders will be a strong plus. The successful incumbent will bring strong interpersonal and communication skills to handle a fast-paced environment with competing demands.

Skills & Experience:

• 5-8 years of digital product management and capability delivery experience leading lean and scalable teams.

• Ability to inspire and motivate large teams of product managers, designers, engineers and business partners.

• Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations.

• Experience in the delivery of high performance and high availability customer facing and/or interactive capabilities with UI/UX preferred.

• Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence.

• Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by scrum teams and influence and drive decisions within cross-functional teams.

• People leadership experience, including coaching and mentoring of digital product managers.

• Aptitude for user experience and technology with the ability to operate fluently across data/analytics, design and engineering.

• Strong understanding of the Product Management lifecycle, with specific application of Scaled Agile delivery.

• Cross functional leader and strategic thinker who has proven success working with a large group of stakeholders.

• Global experience a plus, leading digital product delivery across markets.

• High energy, an optimistic attitude, and a good sense of humor.

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24010687