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Job Information

UnitedHealth Group Employer Installation Specialist - US Remote in Phoenix, Arizona

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealthGroup is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The EmployerInstallation Specialist is responsible for the installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. Positions are responsible for overall employer contract loading using various databases and / or source documents. May research installation issues and develop customer specific resolutions. May include auditing contract loads for adherence to quality measures and reporting standards.

We offer 8 weeks of paid training. The hours during training will be 8:00am to 4:30pm Monday - Friday. Training will be conducted virtually from your home.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid - 19 Resources Page at: https://info.uhg.com/

Primary Responsibilities:

  • Research issues and develop customer specific resolutions

  • Build,maintain, and audit benefits in RxCLAIM

  • Provide anddesign all pieces for implementation

  • Serve as aresource to business partners and co - workers

  • Assist withthe development of process improvement for the department

  • Analyzedata

  • Design thebenefit plan

  • Supportclient management with research

  • Performother duties as assigned

  • Generally,work is self - directed and not prescribed

  • Work withless structured, more complex issues

  • Provideexplanations and interpretations within area of expertise

  • Maintain anacceptable quality level and production turnaround time

  • Useautomation tools effectively

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (orhigher)

  • 3+ years of experience in apharmacy or healthcare insurance / Pharmacy Benefit Management (PBM)environment using the computer as the primary instrument to perform jobduties

  • Working knowledge of MicrosoftExcel (ability to create spreadsheets to input, sort, and filter data)

  • Experience working withRxClaim, including ability to navigate the system with ease and read aclaim

  • Ability to work a scheduled 8hours shift within the hours of 8:00 am - 5:00 pm, Monday through Fridaywith the possibility of working overtime either before, after, or on a dayother than your scheduled day

  • You will be required to adhere to UnitedHealth Group’s USTelecommuting Policy

  • If you need toenter a work site for any reason, you will be required to screen for symptomsusing the ProtectWell mobile app, Interactive Voice Response (i.e., enteringyour symptoms via phone system) or a similar UnitedHealth Group - approvedsymptom screener. When in a UnitedHealth Group building, employees are requiredto wear a mask in common areas. In addition, employees must comply with anystate and local masking orders


  • Bachelor's Degree (or higher) inpharmacy or healthcare fields

  • 5+ years of experience in a healthcare insurance environment using the telephone and computer as the primary instruments to perform job duties

  • 2+ years of experience in a PBM environment performing a benefit related function

  • Quality assurance experience

  • Pharmacy Technician and / or CPHTLicense

  • Proficiency with Microsoft Word,Microsoft Access and Microsoft PowerPoint – ability to open, create, edit,save, and send documents, databases, and presentations


  • Ability to be flexible and work in aconstantly changing environment

  • Self - directed and the ability toprioritize caseloads based on business and customer needs

PhysicalRequirements and Work Environment:

  • Frequent speaking, listening using aheadset, sitting, use of hands / fingers across keyboard or mouse,handling other objects, and long periods working at a computer

  • Service center environment withmoderate noise level due to Representatives talking, computers, printersand floor activity

UnitedHealth Group is an essential business . The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography - specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we’ve taken to ensure employee well - beinginclude:

  • Transitionedour new hire training classes to be conducted virtually

  • Launchedour ProtectWell app and UnitedCARES program to help ease the burden and stressfor our UnitedHealth Group team members and their immediate family affected byCOVID - 19

  • Dailyupdates from our CEO Dave Wichmann to support and inspire team members duringthis challenging time

  • Onsitesocial distancing and increased sanitization measures for employees who havebeen welcomed back to our offices

  • Fullycover the COVID - 19 healthcare costs for our employees

  • Employeeswho self - identify as high risk or who live with someone who is high risk havebeen asked to remain working from home

You can learn more about all we are doing to fight COVID - 19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’sbest work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealthGroup is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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