American Express Engineer - IT Service Management - ServiceNow in Phoenix, Arizona
You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
The ITSM Engineer II position is responsible for contributing to the end to end DevOps capability for IT Service Management solutions. The successful candidate will contribute to design, development, troubleshooting, debugging, modifying and deploying software solutions. ITSM Engineers will be responsible for assisting and monitoring actions to investigate and resolve incidents and problems to ensure the highest levels of service and system availability are attained.
Responsibilities may include but are not limited to the following:
Contributes to design, development, troubleshooting, debugging, evaluating, modifying, deploying, and documenting software and systems that meet the needs of end user applications.
Function as an active member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
Partner with appropriate supporting teams to ensure operational readiness throughout the application lifecycle
Demonstrate increased self-reliance to achieve team goals
Participate in code reviews and automated testing
Debug basic software components and identify code defects for remediation
Assists in problem solving of issues and undertakes the development and deployment of preventative maintenance procedures.
Support and monitoring of software across test, integration, and production environments
Actively participates and leads break/fix, incident and problem activities across the team
Enforces production assurance practices
Contributes to the development of policies and procedures for DevOps function
Adds to continuous service improvement by maintaining standard methodologies and knowledge repositories
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.
The successful candidate for this position must be a proven self-starter with the ability to manage multiple priorities for various stakeholders. In addition, the candidate must possess the following qualifications:
1 – 3 years of software development experience in a professional environment and / or comparable experience
Hands-on experience with application design, software development, and automated testing
Strong technical aptitude with an intense desire to learn new skills and industry trends
Familiar with Agile or other rapid application development methods
Experience supporting a 24/7 enterprise environment with on-call responsibilities for production support
Embraces a customer focused mindset
Able to challenge the status quo and drive creative ideas and solutions
Carries out systematic and rational analyses to identify the root cause of problems
Recognizes the importance of teamwork to achieve objectives
Adapts to change quickly and easily
Handles problems and acts on own without being prompted
Knows when to escalate decisions and when to make on the spot decisions
Is clear when explaining ideas and concepts to others, communication is structured and easy to understand
Demonstrated analytical thinking and adaptive communication
Demonstrated problem solving
Bachelor’s Degree in computer science, computer engineering or related field required
2 years of IT Service Management experience including specific experience supporting and/or configuring ServiceNow preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-Arizona-Phoenix
Req ID: 22000157
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