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Job Information

USAA Entry Level Bank Sales and Service Contact Center Representative - Work At Home Available (In State Arizona Only) in Phoenix, Arizona

Purpose of Job

Within defined guidelines and framework, facilitates the financial security of members through needs-based sales and/or service conversations on a single Banking line of business or product set. Serves members in a consistent and compliant way by identifying immediate and underlying financial needs and responding with relevant solutions. Deepens and retains member relationships through offering USAA Banking products and services.

Job Requirements

We are currently seeking talented Bank Sales and Service Contact Center Representatives for future opportunities in 2021 with the opportunity to work at home full time or in office full time.

WORK AT HOME REQUIREMENTS

· Member contact employees must have access to minimum broadband internet connection standards as defined by USAA. Current requirements are as follows:

· Bandwidth must have minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload.

· Wireless and Satellite coverage is currently not approved.

· Must be able to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract a member or internal USAA customer

Click on link below to watch USAA Banking and Insurance Customer Service Careers Spotlight:

https://www.youtube.com/watch?v=i6SPVgJL_Z8

Come join our award winning team! USAA was recently recognized by Forbes® as one of the Best Employers in the U.S. and FORTUNE® magazine highlighted us as one of the World's Most Admired Companies®. We are proud to consistently receive outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

As a Bank Sales and Service Contact Center Representative you will be doing the following tasks:

Tasks:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies and procedures for business activities.

  • Provides operational support to members with their banking needs on a single Banking product.

  • Reviews accounts and processes transactions that may require regulatory action.

  • Identifies and confirms the member’s immediate request(s) and works to resolve issues.

  • Explores member’s banking needs and responds with needs-based solutions.

  • Recommends new Banking products that might be of interest to the member.

  • Maintains high levels of member satisfaction and demonstrates commitment to quality through member interactions.

Minimum Education:

  • High School Diploma

  • General Equivalency Diploma

Minimum Experience:

  • Up to 1 year of customer service, financial services member contact experience or military experience.

  • Strong interpersonal and communication skills.

  • Ability to prioritize and multi-task, including navigating through multiple business applications.

  • Successful completion of a job-related assessment is required.

Preferred Experience:

  • 1 year of customer contact experience in a needs-based sales environment

  • Experience in a fast-paced contact center environment

  • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $ 37,000.00 - $ 38,000.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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