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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As the global leader in the corporate payments’ solutions space, we continue to be an exciting and fast-growing business. GCS is a core operating group of American Express and has delivered increased growth over the past decade. GCS partners with corporate clients to support them as they manage business expenses and make large purchases through proprietary payment solutions and expense management tools. The Early Tenure team is a newly created team within the GCS G&L Business.

The Global & Large Sales Manager, Early Tenure (Individual Contributor) primary responsibility is to provide oversight to the client’s onboarding experience and manage their introduction to American Express during their first 60-90 days as a client. The Early Tenure team leverages their expertise to understand the client need, educate, and provide solutions while maintaining loyal customer relationships.

Job Responsibilities

• Serve as strategic resource in new client onboarding and own the relationship for the first 60-90 days of American Express tenure

• Work with Sales and Implementation team to identify gaps in process and support escalations to resolution

• Enhance the customer experience post – implementation by identifying key client opportunities and resolving client issues when they arise

• Own and Drive early tenure strategy to achieve business/client goals and achieve growth targets from newly acquired client accounts

• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Qualifications

• Bachelor's degree required

• Experience partnering with large and global clients across various markets / industries

• 3 years Global payments experience

• Project management and organization skills

• Effective and thoughtful communicator

• Comfortable working with senior level internally/externally

• Experience in a highly regulated industry

• Proactively and consistently demonstrates the value of partnering with American Express

• Results focused

• Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

• Strategic thinker and problem solver

• Client onboarding experience (preferred)

• Knowledge of American Express Global Commercial Services (preferred)

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Sales

Primary Location: US-Arizona-Phoenix

Other Locations: United States

Schedule Full-time

Req ID: 25005040