UnitedHealth Group Instructional Designer Manager - Eden Prairie, MN and / or Phoenix, AZ in Phoenix, Arizona

The Instructional Design Manager is responsible for leading a team of designers responsible for effective design, development and delivery of training programs for Optum 360. This will be done in accordance with management and functional leaders to gather information on business needs to delivery blended-learning solutions including: instructor led, e-learning, virtual and social learning methodologies.

Primary Responsibilities:

  • Identify the root cause of performance gaps and the role of training in address them, if any

  • Identify non-training solutions to address business needs/performance gaps, where appropriate (e.g., organization design, leadership development, change management, team dynamics)

  • Evaluate learner readiness to tailor planning of training solutions

  • Translate business needs into training/development needs

  • Identify/select appropriate training methodologies and communicate to stakeholders (e.g., leaders, training staff, business partners), in order to drive adoption

  • Leverage all relevant training/development approaches (e.g., learning from experience, learning from others, learning from education)

  • Maintain knowledge of current and planned technology capabilities in the business

  • Maintain awareness of a variety of training delivery modes (Instructor-led, Computer based, blended, webinar)

  • Maintain knowledge of new/emerging learning techniques/technologies (e.g., video conferencing, video streaming, social media, mobile, gaming)

  • Contribute ideas to influence the adoption of technology solutions that enhance training outcomes in the business

  • Share best training practices with applicable stakeholders across the business (e.g., Human Capital, training staff/community, leadership)

  • Drive adoption of training best practices and trends

  • Leverage appropriate resources to drive the design, development and delivery of training solutions (instructions design, vendor resources, internal training teams, SMEs)

  • Ensure compliance with established learning processes/procedure

  • Develop overall training plans/calendars to communicate an manage training activities/resources

  • Identify and address implementation obstacles/issues as they arise (e.g., scope changes, resource availability, competing priorities, leadership support, low participation)

Required Qualifications:

  • Bachelor’s Degree or equivalent/related experience

  • 5+ years of experience with training delivery and management experience

  • Strong analytical and negotiation skills with a proven track record for innovative successful outcomes

  • Proven track record of utilizing eLearning courses, animations, motion graphics, multimedia, web pages and/or other technology-driven assets

  • Proven track record of utilizing advanced features of capture, authoring, and editing

  • Experience using: Articulate Storyline 3, Adobe InDesign, Camtasia, Adobe Audition, Audacity, Voice-to-text software or service, TechSmith, SnagIt, LCMS/LMS, WebEx

  • Understanding of web usability standards, web design, and user interface design

  • Understanding of basic programming logic [if/else statements and variables]

  • Project Management expertise

Preferred Qualifications:

  • Prior experience in large, multi-function and cross geographic organizations

  • Advanced degree in training or related field

  • Strong process skills (ADDIE model, development process, template requirements)

  • 5+ years healthcare industry experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: instructional designer