American Express Manager, Account Development in Phoenix, Arizona
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Small Merchants play a critical role in the strength of our economy and American Express has a history of being an advocate for Small Merchants. By providing marketing, payment solutions, and developing signature programs such as, our year-round Shop Small and Small Business Saturday programs, American Express has been transformative in helping Small Merchants get more customers to their businesses over the years.
Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional & Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.
The Centralized Client Management (CCLM) team sits within the Regional and Centralized Client Group and is responsible for developing relationships with small Merchants with $1 -$3 million in annual charge volume. The Manager of Account Development (Client Manager) is tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 250 small merchants.
The Client Managers serve as dedicated resources to our Merchants that help them manage and optimize their investments, payment processing and card acceptance experiences. They are responsible for delivering value to Merchants through providing unique insights and merchant centric solution to drive profitability and growth.
Serve as Merchant expert for payments solutions within portfolio to deliver on the GMNS value proposition.
Oversight of a portfolio of approximately 250 Merchant relationships.
Retain and grow discount revenue along with the ability to identify opportunities to value selling.
Manage and deepen merchant relationships within portfolio of clients through phone and email communication.
Maintain a detailed understanding of the customers’ business, their organizational goals, and objectives.
Develop and implement customized and strategic account plans.
Use the insights selling skills to teach clients, problem-solve, and tailor sophisticated merchant solutions.
Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.
Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
Uncover opportunities for growth and drive expansion of American Express card acceptance with our Merchants.
Understand and stay abreast of payment industry current events, competitive insights, and economic impacts.
Manage escalated issues, risk, submission monitor, annual compliance, and regulatory activities.
Communicate and execute pricing changes.
4 years successful business development experience with a proven ability to drive top results.
Strong financial acumen, understanding of business financials and ability to create a financial business case is a high priority skill set required to effectively sell card acceptance value.
The core job responsibilities will be conducted over the phone and will require excellent phone presence and strong verbal communication.
Demonstrated success in pipeline management as well as strategic account and portfolio planning.
Strong sales skills including negotiation, influencing and collaboration skills
Intuitive, Intellectual curiosity and investigative abilities to uncover at risk and suppression behavior.
Strong will to succeed and a positive, tenacious attitude.
Ability to deal with clients across all markets/industries.
College Degree required.
This is a fully virtual position. We highly prefer that candidates reside in Phoenix, AZ but are open to considering candidates in other locations throughout the US
Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-Arizona-Phoenix
Other Locations: United States
Req ID: 22001514
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