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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.

How will you make an impact in this role?

The Manager, AENB Affiliate Monitoring & Reporting will be responsible for ongoing oversight of internal affiliate engagements who perform services on behalf of AENB. This position will be responsible for the gathering, organizing, analyzing, and reporting on the results of engagement performance. The Manager will report to the Director, AENB Affiliate Monitoring & Reporting and be a part of the Enterprise Affiliate and AENB Governance group.

American Express National Bank (AENB)’s Affiliate Management Program Office (AMPO) manages AENB’s contracts with internal affiliates. These legally binding documents include descriptions of services provided between legal entities, performance standards to measure those services, reporting requirements, and pricing. Management of the agreements focuses on ensuring adequate and appropriate oversight of each Affiliate relationship through regular engagement, ongoing validation, refresh of agreements, and performance reporting.

Key responsibilities:

• Execute reporting on adherence with all aspects of Bank agreements/contracts including performance against defined standards/metrics

• Create and maintain reporting and data management tools to facilitate team processes, including in Microsoft Access and MicroStrategy

• Assist in identifying new performance standards/metrics during contract negotiations

• Develop reporting to assess overall affiliate performance trends and identify key risks and gaps

• Assist in maintaining strong working relationships with key business partners in the Bank and with Affiliates

• Assist in creating/updating presentations including presentations for committees and internal/external regulators

Minimum qualifications:

• Three to five years of MIS/reporting/analytical experience

• Strong technical skills/computer knowledge, including Microsoft Access, SQL, VBA scripting, and Microsoft Excel

• Experience in developing web-based dashboards to communicate key performance indicators a plus, e.g., MicroStrategy, Tableau

• Proven ability to compile and analyze large amounts of data and report appropriate conclusions

• Demonstrated strategic capability, with strong attention to detail

• Excellent organization, process management and time management skills

• Intellectual curiosity and ability to learn quickly

• Strong team player with ability to build relationships and influence decisions to drive results

• Works independently within a team construct, while supporting teamwork and achievement of team objectives

• Focus on continual process improvement and innovation

• Proven ability to build positive working relationships at all levels within the organization

• Strong written and oral communication skills; proven ability to build impactful PowerPoint presentations

• Demonstrated willingness to take initiative and act decisively

• Ability to balance multiple priorities with tight deadlines while remaining flexible

• Understanding of Bank systems and processes a plus

• Prior experience working in a highly regulated/audited environment

• Undergraduate degree or equivalent preferred. Advanced degree in a related field a plus

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Banking

Primary Location: US-Utah-Sandy

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25001096