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Job Information

American Express Manager – AP Automation Ramp Team (People Leader) in Phoenix, Arizona


American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of payment and financing options for consumers, small businesses, midsize companies and large corporations.

With 170 years of innovation behind us, our future could not look more promising. We're moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations.

Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with commercial clients to help them manage travel expenses and make large purchases through proprietary payment solutions and expense management tools.

In this critical role, the Manager of AP Automation Ramp will be responsible for building team expertise and driving exceptional results that deliver on our brand promise. The team objective is to ramp and accelerate charge volume growth while providing an unparalleled customer experience.

Primary Responsibilities:

  • Manage the AP Automation Ramp Team, whose responsibilities are to support the E2E AP Automation engagement and ramp process for both new and existing Corporate and Business Clients

  • Guiding and coaching the team to achieve success

  • Identifying and implementing process improvements that will enhance productivity, results, and effectiveness across the AP Automation ecosystem

  • Deliver thought leadership on strategic initiatives

  • Consulting and collaborating with Leadership to drive new levels of performance, and team engagement

  • Providing the team with leadership and development opportunities

  • Ensure that the team receives and stays up to date with any new product details and new cutting-edge payments details needed to be proficient with industry expertise


  • 2 year of sales or account development leadership experience

  • Have strong Business to Business acumen and experience

  • Demonstrated strength in leading and developing teams

  • Ability to lead and manage through change

  • Strong ability to partner and collaborate across multiple key stakeholder groups to achieve a common goal

  • Exceptional communication and presentation skills, with the ability to tailor a message to a diverse set of audiences (customer, colleague, business partners, leadership)

  • Demonstrated ability to provide infrastructure and process improvements to enable improved business results

  • Consistent track record of managing performance, coaching, and motivating teams to achieve their success

  • Identify and development teams based on strengths and opportunities

  • Growth mindset: ability to think outside the box to deliver results

  • Proven track record of meeting and exceeding performance targets

  • Ability to prioritize multiple initiatives to meet deadlines

  • Proficient using Microsoft Word, Excel, Outlook, PowerPoint

  • Experience working within Salesforce or similar CRM tool

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Sales

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 21025545