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Job Information

UnitedHealth Group OptumCare Medical Records Representative - Phoenix, AZ in Phoenix, Arizona

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

The HIM Representative is responsible for operational processes related to entering clinical documentation into the Electronic Medical Record. This person will support Health Information Management Department operational processes by collecting and preparing documentation for entry into the Electronic Medical Record (EMR); scan and index clinical documentation under supervision; provide customer services via phone and fax.

Primary Responsibilities:

  • Ensures that paperwork is properly scanned and indexed into the Electronic Medical Record

  • Minimum of daily scanned documents is 600 pages

  • Faxes stat requests for records to other facilities

  • Scan and file all imported and paper documents

  • Prepares/documents request for Release of information to Ciox

  • Answer incoming calls for the H.I.M Department

  • Responds to patient enquires related to Release of Information: assist patients with questions about their medical records

  • Participates in quality assurance audits and other initiatives as directed by management

  • Perform other projects and duties as related to clinical area as requested

  • Ensures HIPAA and legal guidelines are followed in all interactions with patients and in handling of the health record

Monday-Friday, 8:00 AM-5:00 PM, No Weekends, No Holidays.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma OR GED equivalent

  • 1+ years of experience with HIM terminology

  • Proficient in computer skills (Expected to learn how to use EPM, Touchworks, NextGen ICS and other clinical software within the first year)

  • Basic knowledge of HIPAA guidelines (important to representing the Health Information Management Department work to patients and other clinical staff)

  • 10-key skills

Preferred Qualifications:

  • 1+ years of experience as a Medical Records Clerk

  • Organizational and time management skills

  • Astute attention to detail and excellent communication skills, both oral and written

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.