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Job Information

American Express Senior DevOps Engineer - Digital Banking in Phoenix, Arizona


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are building a banking platform that enables teams to create products at scale and powers digital channels to deliver compelling experiences in a dramatically faster fashion. As an Engineer, you will be responsible for building this cutting-edge technology framework that facilitates developer productivity without compromising on quality at enterprise scale.

We look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. You’ll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. We welcome diverse perspectives and people who are not afraid to challenge assumptions. Our engineers are expected to involve themselves in the full product lifecycle and share their opinions about the direction of our products.

Our mission is to accelerate the pace of financial innovation and build new financial products for American Express. Our platform streamlines the process of launching and iterating on financial products.


  • Have a passion for automation and optimization.

  • Have an aptitude for working with engineers to improve their experience.

  • Have a drive to proactively identify and resolve points of friction in CI/CD processes while pushing towards best-in-class capabilities.

  • Have real world experience in DevOps across a variety of technology stacks and at multiple levels of the stack.

  • Be a natural communicator and capable of working with geographically diverse colleagues to collaborate on issues between teams and subject matter domains.

  • Be able to influence infrastructure providers across the enterprise and drive needed enhancements on behalf of the team.

  • Cultivate relationships with stakeholders, evangelize the team mission and iterate on operating model to continuously improve.

  • Have worked within this domain space for several years, you’ll bring with you a capability to contribute and advise on a growth strategy for support as products and consumers expand within the ecosystem.

  • Put the customer first and advocate on their behalf when we design and roll out new and improved capabilities.


  • 8 years Engineering and/or Sysadmin experience, including Linux infrastructure management.

  • Strong understanding of application containerization through Docker.

  • Direct experience with CI/CD & release orchestration tools (Jenkins, GitLab Pipelines, CircleCI, XL Release, etc).

  • Direct experience with infrastructure-as-code tools (Ansible/Terraform).

  • Fluent in scripting through Python and common Linux shell scripts.

  • Working knowledge of observability systems (Prometheus/Splunk/ELK) as well as monitoring and performance optimization.

  • Working knowledge of data visualization capabilities (Splunk/Kibana/Grafana).

  • Working knowledge of modern infrastructure architecture, networking and security principles in public, private and hybrid cloud-based environments.

  • Familiarity with infrastructure virtualization (VMWare).

  • Familiarity with cloud platform management (AWS/GCP/Kubernetes/OpenShift).

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Technology

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York, US-Florida-Sunrise

Schedule Full-time

Req ID: 21016519