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Job Information

American Express Senior Engineer (Tools Engineering) in Phoenix, Arizona


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

American Express Technologies is looking for a Senior Engineer to join a dynamic and innovative Mission Control tooling team. Our team is responsible for building tools that support production systems for critical platforms at Amex. The team uses Agile methodology for project delivery and operates in a fast-paced business environment. From partnering with mission critical platforms to developing highly available solutions there will always be exciting challenges in this environment. Key responsibilities may include:

  • Development and operational support of all Mission Control tools, including data driven web apps, integrations with Slack and other enterprise tools, and delivering features that make a measurable difference in event management.

  • Leverage generative AI for some functionality. Experience and expertise in running LLMs in a local environment will be a big advantage, especially if you’re conversant in RAG techniques and integrating GenAI steps into larger process workflows.

  • Ensuring any production deployable code has all the necessary Alerts, necessary logging needed for debugging and work with operations to update runbook.

  • Work with multiple teams to identify areas of improvement within the platform and build a solution to automate monitoring solutions for the next generation platform, technology, and constant innovations to drive efficiencies.

  • Implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our applications.

  • Agile mindset, strong DevOps alignment, and a will to continuously improve, both the platform and our ways of working.

Minimum Qualifications

Bachelor’s Degree or equivalent in computer science, computer science engineering or related technical experience. 4 years of varied experience in software engineering or service delivery.

  • A proven hunger to learn new technologies and translate them into working software.

  • Experience managing distributed, scalable, secured, and highly available platforms.

  • Understanding of cloud technologies such as Kubernetes, Openshift and Docker

  • Experience with Docker, microservices and container-based deployment and service orchestration using Kubernetes.

  • Hands on experience leveraging monitoring tools such as Splunk, ELK, Grafana and Dynatrace

  • Solid knowledge of technologies such as J2EE, APIs, NodeJS and Vert.x

  • Strong Python, Go, React, and SQL skills.

  • Experience with scripting languages like Bash and Powershell

  • Hands-on experience on build systems like Maven and CI/CD

  • Knowledge on network rules creation, load balancer configurations, network packet analysis and network protocols.

  • Ability to effectively communicate with internal and external business partners.

  • Strong troubleshooting skills and experience working within a heterogeneous environment.

  • Ability to solve problems quickly and independently.

Preferred Qualifications

  • Experience on Machine learning algorithms/tools and frameworks.

  • Expertise in running LLMs in a local environment.

  • Conversant in RAG techniques and integrating GenAI steps into larger process workflows


Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24012330