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Job Information

American Express Senior Engineering Manager – Global Merchant Services Technology in Phoenix, Arizona


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.

If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Engineering Director to join us on our mission.

How will you make an impact in this role?

  • Collaboration with key business partners to help drive the strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives such as Acquirer Platform Transformation (Amex Offers, Merchant Onboarding, Pricing, Servicing, etc..) and Merchant Acquirer Technology Platforms to ensure they met the evolving needs of American Express and its merchants.

  • Driving key architectural decisions and design considerations to ensure system scalability and resiliency for transformation and modernization initiatives.

  • Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management as well as cost efficiency.

  • Leading a team of successful, forward-thinking, creative, multi-functional Engineering Leaders to enable delivery.

  • Building a culture of innovation, and development across teams, delivering dynamic software solutions, and inspiring change.


  • Ongoing evolution of Amex merchant platforms to be innovative, adopting emerging technologies using modernized distributed architecture.

  • Continual evolution of the roadmap and strategy.

  • Heavily influence the success of the team’s goals and build a high-performing team.

  • Consistent delivery of business value and return on investment.

  • Strong performance on portfolio metrics, including High Availability, resiliency, performance and cost.

  • Improve productivity, quality, and delivery velocity by introducing DevOps culture and support solutions that enable continuous integration/delivery to bring the reduction in cycle time.


  • Hands-on engineer with expertise in developing complex, large-scale enterprise applications.

  • Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments.

  • Partners with customers and other internal teams and technical product managers to deliver improvements to the platform.

  • Establish and accepts responsibility for engineering practices across teams for example the code review, build and release process and the effectiveness of the retrospective.

  • Empower teams to automate demand driven scalable application deployments in test or production environments.

  • Apply specialized knowledge of industry standards or practices to assigned initiatives to identify complex and or broad problems and issues and formulate recommendations.

  • Collaborate across leadership teams to define solutions, technical implementation to drive software maturity and practices.

  • Drive the team’s technical improvements and roadmap.

  • Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics.

Minimum Qualifications:

  • Degree in computer science, computer engineering or a related field.

  • 2 years leadership experience in a complex technical environment and/or comparable experience

  • Minimum 10 years of proven experience using Java, React, Vert.x, Spring, Spark, Postgres, Ignite, Restful APIs, Redis, Kafka.

  • Hands-on experience building and delivering large scale enterprise systems/products.

  • Experience attracting, hiring and retaining top engineering talent.

  • Experience leading engineering teams and in agile methodologies, have enabled DevOps mindset, processes and tools

  • Experience building highly available and low latency distributed systems.

  • Experience building systems as service-oriented architecture and/or micro-services architecture Significant hands-on experience in application architecture / design, software development, and testing, preferably in an Agile environment within a professional environment.

  • Excellent written and verbal communications skills. Create and deliver effective presentations to Senior Leadership.


Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24001711