We Hire America Jobs

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Fraud Investigator Senior, you will investigate and analyze fraud incidents to identify root cause, trends, and patterns, conduct thorough post mortem analysis of fraud events and provide actionable insights to mitigate future risks, identify weaknesses in existing fraud prevention processes and recommend improvements to close gaps and stay updated on the latest fraud trends, regulatory changes, best practices within the industry continuously improved personal skills and expertise to adapt to evolving fraud schemes.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides fraud investigation subject matter expertise through review and update of processes, procedures, analysis of trends, quality review of the team's work and communication of results to management.

• Guides and facilitates team in the development and implementation of key initiatives in fraud investigations.

• Onboards new investigators and serves as a resource to team members on escalated issues and manages the team’s workload.

• Conducts larger fraud investigations of a complex nature of suspected or known criminal activity.

• Conducts interviews, analyzes transaction data and reviews monetary and non-monetary fraud transaction data to detect fraudulent or unusual patterns and trends in support of the investigative process.

• Performs thorough analysis of evidence; assesses veracity of information compiled to include documentary materials, and results of interviews to develop investigative conclusions.

• Utilizes expert knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies, and best practices in the investigative field to organize investigative results.

• Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution.

• Utilizes expert product and system knowledge within USAA’s Bank to conduct investigations.

• Serves as a liaison with law enforcement agencies and other institutions to ensure USAA is informed of all relevant potential risks.

• Serves as a Bank Custodian to provide testimony in criminal and civil proceedings to the grand jury and/or trial courts as well as files necessary regulatory reports.

• Identifies and resolves issues; identifies appropriate issues for escalation such as fraudulent trends, vulnerabilities causing increased fraudulent activity and/or larger than normal losses.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in financial services, or financial crimes experience to include 3 years of federal/local/state/military investigations.

• Expert knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.

• Proficient in Microsoft Office.

• Previous experience with coaching and providing feedback to others.

• Excellent oral and written communication skills.

• Advanced experience analyzing and interpreting data to identify trends and patterns.

What sets you apart:

• Experience providing strategic feedback to leadership to drive process improvements and optimize organizational performance.

• Experience investigating loss drivers across multiple fraud and product types to identify root cause.

• Experience with post closure reviews with the intent of identifying root cause analysis.

• Experience with the fraud member journey in various products.

• U.S. military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation range: The salary range for this position is: $85,040 - $162,550 .

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.