We Hire America Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

Digital Workplace is the convergence of digital, cultural and physical elements that enable all American Express colleagues to do phenomenal work in a complex, dynamic, and often unstructured working environment.

Are you looking for a role with global reach? A role where the data, analytics, and reporting you create will shape the decisions of senior leaders, and impact colleagues across the globe? Are you looking for a career defining challenge: building a data & reporting product designed to fulfill tactical, strategic and executive needs in tandem? If so, this may be the role for you.

In this role you will be part of a team responsible for managing our Global Asset Management Data & Reporting functions, spanning 46 markets, 64 offices, and over 100K devices.

You’ll be expected to collaborate with our business leaders and partners to support and craft our data vision, drive our roadmap, prioritize, and sequence work, and lead with authenticity all phases of the iteration process, and cross-functional collaboration.

Our mandate is to leverage data and reporting in a way the helps our Digital Workplace colleagues make great decisions throughout the entire organization: tactical, strategic, and executive.

Key Responsibilities

Core Product Responsibilities:

• Understanding and representing user needs.

• Define Product Vision and Roadmap​

• Define and track Objectives and Key results​

• Works with customers, key partners, and colleagues to define a product vision and strategy that is aligned with the high-level product roadmap

• Monitors, understands and applies new trends and market standard methodologies

• Communicates and build consensus across disciplines in crafting the product roadmap

• Leads the work to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets

• Identify risks, challenges, opportunities and business integration needs

• Enable cross-functional collaboration with relevant teams within the product scope

• Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria

• In conjunction with Director, leads the creation of a Product Backlog for a specific product

• Prioritizes and maintains the sprint backlog consistent with Outcomes and Product Roadmap and performs story elaboration with the implementation team

• Partners the design and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions

• Works closely with analytics and uses internal data tools to understand measure success and impact to critical metrics

• Reviews/demonstrates sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues

• Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog or development lifecycle

• Designs, develops and manages activities for a product or group of products from product definition and planning through production, release, and end of life

• Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and domain knowledge

Scope of Impact/Influence

• Main interface between the Global Asset Management (GAM) Stakeholders and GAM Data Team product development

• Both product and technology focused and will be responsible for our Global Data & Reporting functionality within Global Asset Management.

• Responsible for driving product outcomes related to Global Asset Management goals.

• While role is an Individual Contributor, will be required to build a following within the data team and informally lead within the team and across Global Asset Management

Education & Experience

• Minimum 3-5 years’ experience within data/reporting teams, with formal or informal leadership

• Proven strategic and analytical thought leadership and in a data reporting role and ability to translate data into tactical, strategic, and executive dashboards.

• Ability to continuously deliver results in a dynamic environment and navigate high levels of ambiguity comfortably.

• Knowledge of Internal tools and reporting platforms (Power BI, ServiceNow, NexThink, SCCM, JAMF).

• Advanced MS Excel skills and highly proficient across MS Office applications

• Must have excellent communication, relationship building and influencing skills

• Self-starter who can function effectively within a diverse and globally dispersed team

Knowledge/Skills

• Strong data & reporting background

• Strategically focused​

• Comfortable in adapting

• Embodies a Growth Mindset and Servant Leadership

Role Core Competencies

• Agile Methodologies

• Data, Reporting & Analytics

• Communication Management

• Feature Prioritization

• Market Analysis

• Product Development

• Product Road mapping

• Product Strategy

• Requirements Management

• Structured Problem Solving

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24001897