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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Small businesses play a critical role in the strength of the world economy. New businesses continue to enter the market to provide new services including payments with a swipe, tap, chip and pin, through a dongle and other technologies. These new companies are creating change in the industry by simplifying the merchant experience and have expanded the market to smaller companies that previously did not accept credit cards. American Express’ Global Acquisition Capabilities business is responsible for third party acquiring partner enablement, oversight and acquisition operations and capabilities.

This position is an exciting opportunity for a candidate seeking to utilize their expertise in project and vendor management, while deepening their leadership and relationship skills working within a fast paced, dynamic team. This manager will be responsible for collaborating with partners for them to develop and implement systems and processes to be able to launch under the OptBlue or payment facilitator programs in various markets in the US and internationally. This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, various Product Owners, Technologies, Risk Management, Compliance and Global Services Group.

Day to day responsibilities include:

• Project Management of the OptBlue and payment facilitator technical project, driving external partners to meet the agreed upon timelines

• Ownership of ensuring the OptBlue and payment facilitator partners understand the technical and operational requirements of the program in which they’re launching

• Employ creative problem solving for internal and external partner issues related to the program implementation, operations, and technology solutions

• Develop, maintain, and deepen partner relationships to speed implementation of program and ensure high performance

• Effectively collaborate with all business units to maximize merchant acquisition goal

• Manage enablement of OptBlue and payment facilitator partners in the US and other international markets

Qualifications:

• 5 years of relevant experience

• Energetic self-starter with proven business maturity, professionalism and thought leadership

• Strong project, organization, and time management skills

• Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment

• Demonstrated ability to successfully implement and manage large, complex initiatives across multiple locations or partners with multiple constituents

• Ability to lead and influence internally and externally, across management levels to meet objectives and deliverables

• Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy-to-understand terms; ability to handle objections and deliver difficult messages

• Thorough understanding of payments industry business dynamics, key linkages, policies, and procedures such as Merchant Acquisition, Network Solutions and Operations, Compliance, Legal, Finance, Technologies, and Global Servicing

• Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies

• The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment

Preferred Qualifications:

• Merchant Services experience, including a general understanding of end-to-end processing for Amex merchants, preferred

• Bachelor's Degree Preferred

Location:

• Location: Greater Phoenix Metro Area operating under a hybrid-work arrangement

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Project

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25001283