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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description/Overview of the Department

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The Merchant Platforms & Capabilities (ACD) Products team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

We are looking for a talented Product leader to join the ACD Products team in delivering efficient, effective, predictable, and compliant transaction processing. As part of the team, you will lead strategy, product development and delivery of solutions to merchants and partners around the world. The success of the role will depend on your ability to lead a globally distributed team, to understand and drive appropriate business architecture, to question and challenge demand through validated business benefit, and have a strong focus on detail.

You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Working with our partners you will develop product roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Does this sound like you?

Key Job Responsibilities:

• Supporting the development and execution of the Acquirer Payments product vision, strategy, and roadmap

• Supporting planning and scheduling of delivery of Strategic Technology Priorities

• Owning key stakeholder communications on progress of committed initiatives.

• Owning product discovery by forming hypotheses, defining objectives and key results, and recommending options that best balance cost-benefit to achieve defined outcomes.

• Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency.

• Prioritizing and coordinating initiatives to reduce friction, increase standardization and of payments solutions via continuous investigation, in partnership with Technology and Subject Matter Experts via annual, PI, and sprint planning.

• Leading, coaching and developing a team of Product Owners, Analyst, and software engineers and developers on SAFe Agile practice.

• Collaborating with the Director, and partner product teams to identify discovery outcomes and development feature backlog.

• Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies.

Preferred Qualifications

• Product Management experience in an Agile environment and with Cloud distributed systems and platforms.

• Proven ability to execute against a product vision, strategy, and prioritized backlog.

• Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.

• Relationship management skills with ability strengthen business partnerships across business units and key functional support areas.

• Ability to coach and motivate team members and foster a diverse and inclusive team culture, encouraging input and from all team members.

• Familiarity with industry standards for Merchant Payments and Payments platform is a plus.

• Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement.

• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.

• Experience running cross-team Discovery for new products and product enhancements is a plus.

• Experience working in a dynamic environment.

• A good balance of technical knowledge and business acumen

• Ability to delegate effectively and empower and support decision-making.

• Bachelor's Degree preferred or relevant years of professional experience.

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24005463