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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the right way together.

As part of our diverse technology team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on how to solve challenging technology problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex .

We are seeking an innovative Senior Technical Program Manager with a strong technology mind-set. This individual should be well versed in applying data driven insights for use in reporting and driving relevant outcomes. This role will collaborate closely with Product, Engineers, Architects, Leadership and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.

In this role you will actively drive processes and execution as part of the Global Risk and Compliance Product Delivery and Integration Team supporting delivery enablement. Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes.

Key responsibilities:

• Facilitating Agile events that help the Engineering team deliver value incrementally and iteratively

• Driving the Engineering team's contribution throughout the Program Increment (PI) through coaching and facilitating team level events

• Supporting the team in achieving the PI objectives and improves the team’s long-term performance via coaching and encouraging continuous improvement in ways of working

• Supporting and coaching Product Owners through backlog refinement, backlog readiness, definition of ready/done, coaching on writing user stories, supports decision making and cultivates continuous delivery of business value to end users

• Proactively identifying and maintaining visibility around gaps, impediments, risks, and dependencies and recommend solutions. Ensures impediments are visible and handled through to resolution, raising up when vital

• Ownership of practices for identifying, tracking, discussing, and resolving cross-team dependencies within the team, identify owners of a dependency on some occasions. Uses coaching and facilitation to enable team to use dependency management techniques to drive delivery

• Improving the performance of the team (e.g., reaction time and solutioning) by encouraging innovation, continuous improvement, and adoption of standard practices

• Influencing without authority through effective change and leadership management

• Respectfully and purposefully challenge the norms

• Living the Agile and SAFe Values and Principles

• Championing constant learning to drive improvements and standardization

• Inspiring collaboration and quality practices between system architects, Agile teams, and product teams

• Promoting compliance with SDLC standards across the team

• Ensuring data integrity for the team within the Agile Management tools

Minimum Qualifications:

• Bachelor’s degree in technology related subject area or equivalent experience required

• 3-5 years of experience with a consistent track record of growing responsibility

• Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality

• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing

• Excellent oral and written skills; Ability to efficiently communicate across product, technology and business partners

• Ability to deliver complex software iteratively and with quality

• PMI Certification is a plus.Scrum Master Certification or demonstrated years of experience (expectation of Scrum Master Certification may be required within designated timeframe).

• Experience using Rally delivery management platform is required

• Experience with SDLC Methodologies & Practice

• Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24018199