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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

Do you thrive on transforming raw data into actionable insights that empower Servicing teams to make strategic decisions?

We are seeking a passionate and data-driven leader to join our team as the Servicing Insights Leader. This critical role will play a pivotal role in shaping the future of servicing through data-driven strategies. You will be responsible for leading and prioritizing all data and analytics initiatives for the Digital Workplace servicing space, with a focus on making data readily consumable and empowering the service team for self-service and strategic decision-making.

In this role, you will:

• Develop a comprehensive strategy to make data readily consumable and accessible for the service team, reducing reliance on data analysis requests.

• Ensure data-driven insights influence servicing strategies for campuses, concierge resources, and overall DW Servicing decisions.

• Educate business units on self-service data utilization, positioning DW Servicing as the key enabler for data access.

• Oversee all data and analytics projects related to servicing, including Servicing Insights Dashboard, Service Channel dashboards, CCP persona analysis, Luke Chatbot data, frequent tricksters, and aging/bounced tickets dashboards.

• Lead initiatives including ongoing stakeholder engagement, establishing monthly operational metrics reporting and be that conduit / partner with all Servicing Directors and be the steward on ownership and consistency, building a dedicated partnership with GSG, and improving data quality.

We are looking for someone with:

• 7 years of experience in a data-related field, with a proven track record of success in driving data-driven decision-making.

• Strong analytical skills with the ability to translate complex data into clear and actionable insights.

• Experience in building and managing data pipelines and integrations.

• Excellent communication, collaboration, and presentation skills with the ability to influence and lead stakeholders across diverse Servicing functions.

• Experience with data visualization tools for creating insightful dashboards.

• Understanding of data governance principles and best practices.

• Bonus points for experience in a similar role and/or a passion for storytelling with data.

Why Join Us?

• This is an exciting opportunity to make a real impact on the future of servicing through data. You will have the chance to:

• Be part of a dynamic and growing team.

• Develop and implement a comprehensive data strategy for servicing. Partner with key stakeholders across the organization.

• Be at the forefront of innovation in the servicing space.

Ready to join our team?

If you are a data-driven leader who is passionate about making a difference, we encourage you to apply!

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Technology

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24011331