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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

About the job

You Lead the Way. We’ve Got Your Back.

You Lead the Way. We’ve Got Your Back.

We are seeking an innovative Senior Program Manager with a strong technology mind-set. This Role is responsible for planning, directing and coordinating large strategic programs from initiation through to implementation. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This individual should be well versed in managing complex programs. This role will collaborate closely with Product, Engineers, Architects, Leadership and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.

In this role you will actively drive processes and execution as part of the Colleague Experience Technical Services Product Delivery and Integration Team related to GEN AI project delivery enablement. Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes.

Key responsibilities:

• Develops the program strategy and the various enterprise-wide high-level project plans with scope and approach are fully understood by all partners

• Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives

• Identifies and tracks key achievements and recommend adjustments to cross-functional team plans

• Ensures accurate reflection of project/program budgets, forecasts and actuals with related tools

• Monitors and communicates the progress of the delivery and ensures timely and effective communication of the status in terms of cost, forecast, schedule and assessment of risks/issues

• Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan

• Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery

• Ensures effective usage of change control procedures and processes to retain control on scope, schedule and cost

• Adds to continual process improvement or re-engineering activities

• Communicates with key partners regarding program strategy direction and changes

• Facilitates Agile events that help the Engineering team deliver value incrementally and iteratively

• Drives the Engineering team's contribution throughout the Program Increment (PI) through coaching and facilitating team level events

• Supports the team in achieving the PI objectives and improves the team’s long-term performance via coaching and encouraging continuous improvement in ways of working

• Supporting and coaching Product Owners through backlog refinement, backlog readiness, definition of ready/done, coaching on writing user stories, supports decision making and cultivates continuous delivery of business value to end users

• Proactively identifies and maintains visibility around gaps, impediments, risks, and dependencies and recommend solutions. Ensures impediments are visible and handled through to resolution, raising up when vital

• Ownership of practices for identifying, tracking, discussing, and resolving cross-team dependencies within the team, identify owners of a dependency on some occasions.

• Uses coaching and facilitation to enable team to use dependency management techniques to drive delivery

• Improves the performance of the team (e.g., reaction time and solutioning) by encouraging innovation, continuous improvement, and adoption of standard practices

• Influences without authority through effective change and leadership management

• Takes verbal inputs and prepares project roadmaps and timelines and participate in planning meetings with leaders from other departments.

• Hosts requirements gathering, strategy and policy sessions with GEN AI project stakeholders across the organization

• Navigate Complex Governance environment , Facilitate Approvals – Legal, privacy etc… Issue / Risk Management

Desired Additional Qualifications:

• Brings knowledge / awareness of existing technologies that can be leveraged by team

• Quick learner related to Architecture and Information Security

• Oracle Gen AI experience

• Baya Threat Modeling

• Data Protection

• Knowledge of Vector Database

• Familiarity with Large Language Models

• Knowledge of Test Management processes

• Retrieval Augmentation Generation

• Qualtrics reporting

• Ability and aptitude to learn new technical skills quickly.

• Ability to manage cross-functional projects with technical depth

• Strong understanding of organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose problems and improve delivery

• Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus

• Understanding of the full life cycle of product development, from concept to delivery, including Test Management

• Ability to manage the post-production processes, drive quality, and implement testing best practices

• Ability to maintain a high attention to detail in a deadline-driven work environment

• Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders

• Strong understanding of interconnections between various business priorities

• Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.

• Strong ability to manage change in a dynamic environment and influence others without direct authority

• SAFe Agile Scrum Certification

Minimum Qualifications:

• Bachelor’s degree in technology related subject area or equivalent experience required

• 7-10 years of experience with a consistent track record of growing responsibility

• Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality

• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing

• Excellent oral and written skills; Ability to efficiently communicate across product, technology and business partners

• Ability to deliver complex software iteratively and with quality

• PMI Certification is a plus. Scrum Master Certification or demonstrated years of experience (expectation of Scrum Master Certification may be required within designated timeframe).

• Experience using Rally delivery management platform is required

• Experience with SDLC Methodologies & Practice

• Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24018885