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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Lead Treasury Applications Support Analyst

What does a successful Lead Treasury Applications Support Analyst do at Fiserv?

As a successful Lead Treasury Applications Support Analyst at Fiserv, you will play a crucial role in ensuring the stability and efficiency of our Treasury functions, including ACH/PEP+, ARP/MS, Wires, and Real-Time payment processing. You will provide top-tier application and technology support by expertly resolving issues within the application, infrastructure, networks, and file transmissions. Your dedication and critical thinking skills will help maintain seamless operations and exceptional client satisfaction in a highly dynamic and challenging environment.

What you will do:

• Collaborate with architects, software engineers, business systems analysts, and testing engineers to deliver high-quality solutions in the financial treasury space

• Validate application deployments to ensure they meet defined scope, target dates, and budgets with minimal or no defects

• Maintain and support complex payment processing applications, providing rotational 24x7 support and responding to incident alerts in a timely manner, including outside normal business hours

• Diagnose and resolving issues impacting hardware, software and networks collaborating directly with clients and escalating when necessary

• Develop and improve processes and procedures to enhance support team efficiency and resolution times

• Participate in operational readiness initiatives, disaster recovery exercises, and business continuity planning

What you will need to have:

• 5+ years of experience in Treasury functions such as ACH/PEP+, ARP/SMS, Wires, and Real-time payment processing

• 5 years of experience applying ITIL best practices for service operations, including root cause analysis, problem, change, and incident management

• Proven expertise in high transaction volume systems, with familiarity in all phases of the Software development Life Cycle (SLDC) and Agile Scrum methodologies

• Strong technical aptitude, exceptional communication skills, and the ability to troubleshoot across the entire technology stack

• Bachelor’s degree in information technology, computer science, or a related field; or a minimum of 5 years of experience in production operational support

What would be great to have:

• 4+ years of experience with NACHA and FED Wire payments processing, demonstrating solid business acumen

• 3+ years of direct experience with ServiceNow, and industry-standard monitoring tools like Splunk, Dynatrace, and ExtraHop

• Working knowledge of file transmission protocols relevant to various products

• ITIL certification or equivalent experience, with a proven focus on continuous self-improvement

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.