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Raymond James Financial, Inc. Sr Loan Servicing & Quality Assurance Specialist in Pittsburgh, Pennsylvania

Description

Job Summary

The Sr Loan Servicing and Quality Assurance Specialist integrates in-depth specialty loan knowledge with the research and resolution of complex inquiries and client issues. In addition, this role provides support to Loan Operations leadership in the functions of process improvement, performance management, and the execution of strategic initiatives.

Essential Duties and Responsibilities

  • Day-to-day focus on resolution of complex loan issues where expertise is required to interpret against policies, guidelines, or processes

  • Deals with loan-related problems and the resolution of complex loan issues independently

  • Supports leadership with projects, implementations, and strategic initiatives

  • Demonstrates understanding of the loan operations processes to identify policy gaps and formulate policies to support the streamlining of related work processes

  • Minimizes risk to the bank through a solid understanding of procedural requirements, provides solutions to reduce errors, and to adhere to audit and control policies

  • Integrates a solid understanding of industry and business standards and practices

  • Applies professional judgment, analytical thinking

  • Interacts with internal and external stakeholders for issue resolution and problem solving

Qualifications

Knowledge, Skills, and Abilities

  • Strong knowledge of loan systems; In-depth knowledge of lending and all loan servicing functions, local/regulatory requirements, and legal documents.

  • Thorough knowledge of all products and services offered by the Bank.

Skill in

  • Strong attention to detail.

  • High level of interpersonal skills and ability to communicate effectively in person, through email, and over the phone.

Ability to

  • Ability to work in a fast-paced, high-intensity work environment.

  • Job may require additional hours of work during peak periods to meet service levels.

Education/Previous Experience

  • Bachelor’s Degree or equivalent combination of education and experience.

  • Preferred experience in financial services, including experience in Loan Operations

  • Previous Lending Operations and quality review/control experience with knowledge of lending regulatory requirements.

Job: Banking

Primary Location: US-PA-Pittsburgh-Pittsburgh

Organization TriState Capital Bank

Schedule Full-time

Job Shift Day Job

Travel No

Req ID: 2401786

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