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Business Control Manager - Global Business Services

Charlotte, North Carolina;Plano, Texas

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The GBS Business Controls team is responsible for advancing the risk culture and institutionalizing capabilities to drive consistent execution of the Bank of America Risk Management Framework across Global Business Services, thereby ensuring risk management process effectiveness and outcomes.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

This position will also be responsible for coordinating and supporting the implementation and maintenance of the overall Risk Framework objectives in alignment with Enterprise Process Management Policy, the Compliance and Operational Risk Management Program, and other associated Requirements (e.g. Policies, Standards, Procedures etc.).

Responsibilities include:

• Supporting governance of the GBS Process, Activity, Risk, Control and Metric (PARCM) inventory, guiding and coordinating with GBS Divisions and aligned Business Control teams;

• Assisting with aspects of the evaluation and assessment process in support of the Risk Control Self Assessments for GBS and corresponding business line support;

• Evaluating new policy requirements to understand the relevant impact to in order to effectively communicate those requirements across GBS;

• Supporting Business Control Engagement teams and GBS Risk Leads to effectively review & challenge their lines of business Single Process Inventory (SPI), Process & Control Ratings, including the control design & performance effectiveness reviews and Metric Design;

• Supporting business teams during Internal audits, GCOR Targeted Risk Assessments, and Regulatory reviews of the risk framework;

• Providing research and investigation of ad hoc Risk and Control or governance inquiries across GBS horizontally, as needed;

• Review, approval, and reporting of any operational losses

• Supporting the management of assigned cross-functional and/or inter-departmental risk and control related projects

Required Qualifications:

• Minimum 10+ years of practical experience in Technology and Operations

• Minimum of three years working with Risk and Controls

• Risk Sensitive: Ability to identify and evaluate potential risks and appropriately identify and engage key leadership and other relevant stakeholders for discussion, escalation and resolution. Expected to look beyond the issue at hand and raise questions.

• Analytical: Strong research, analysis and fact-based decision making with ability to critically evaluate the information gathered from multiple sources, reconcile variances and present data in a coherent manner.

• Communication: Proven ability to communicate complex information in simple terms (oral and written) to diverse audiences. “Connects the dots” for others across multiple data points that may not be easily noticeable, shaping the opinions and actions of key stakeholders, gaining their trust and commitment to the desired outcome

• Influence: Adjusts style and personalizes messages in an impactful manner to inspire others to follow his/her lead. Conveys a confident and credible presence and convinces others both horizontally and vertically across the organization to embrace a position or take a specific course of action. Uses well researched facts to present a clear and compelling business case and anticipates potential issues upfront to effectively overcome resistance.

• Adaptable and Resilient: Highly motivated, self-directed individual capable of supporting multiple projects under tight deadlines, and in a global environment where business needs/priorities may change rapidly

Desired Qualifications:

• Prior Global Delivery experience

• Knowledge of industry risk frameworks such as COBIT, ITIL

• Experience working with audit, risk, compliance and/or GT&GO Business Control teams

• Operational/Process Excellence/Six Sigma: Ability to identify improvement opportunities, recommend change and drive action.

• Information Technology (IT) Risk Management experience including knowledge of Software Development methodologies Waterfall, Agile, DevOps etc.

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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