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Job Information

USAA Business Support Analyst Senior-Compliance Risk Management, Policy Governance in Plano, Texas

Purpose of Job

We are currently seeking a talented Business Support Analyst Senior-Compliance Risk Management, Policy Governance for our San Antonio, TX, Plano, TX facility or 100% Work from Home Environment

Responsible for the implementation of solutions for complex business problems. Serves as a team leader to other Analysts who are responsible for supporting key operational functions and providing recommendations for improvement.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds)

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

Primary Responsibilities

  • Develops and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities.

  • Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.

  • Serves as focal point for external agencies/service providers regarding daily operational activities or proposed strategic changes to the services being performed.

  • Provides operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.

  • Organizes and defines parameters of assigned projects and assembles relevant data for said project(s).

  • Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.

  • Represents the business or staff agency as the subject matter expert on special projects and initiatives, as necessary.

  • Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

  • Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.

  • Assists with the documentation of new and revised departmental procedures.

  • Gathers information, analyzes data and trends, identifies root causes, and develops work products.

  • Serves as a resource to less experienced team members on escalated issues of a routine nature.

  • Performs research, analysis, and resolution of account issues through the use of reports. Reviews, validates, and/or analyzes reports that function as a control to existing processes.

  • Generates and/or develops regulatory and management reports. Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.

Minimum Requirements

  • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10 years of experience total in lieu of the degree).

  • 6 or more years experience as an analyst or equivalent experience.

  • Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience

  • Advanced understanding of business processes, applications and IT platforms with focus on Governance Risk and Compliance systems.

  • Ability to research and analyze compliance technology solutions.

  • Demonstrated experience analyzing and participating in documentation of business requirements for application/IT platform and data systems and directing testing and implementation of new applications and systems.

  • Development and maintenance of documentation related to workflow and business requirements, and technical functionality of compliance IT applications platforms, with focus on Governance Risk and Compliance systems.

  • Advanced understanding and ability to develop/tailor management-level reporting and communications, including presentations for Sr. level executive leaders and relevant committees, utilizing dashboard/reporting applications or tools such as Tableau.

  • Strong collaboration skills with ability to thrive in a fast past, dynamic environment

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 3/01/21 by 11:59 pm CST time .

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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