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Job Information

HCA, Hospital Corporation of America Customer Service Representative in Plano, Texas

_Customer Service Representative – Work From Home / Remote
Full Time_
_Shift: __6:45 am - 7:15 pm _ _Three 12 hours shifts and one 4 hour shift to include one weekend day_

_On-site training for 6 months_

_Must reside in __DFW Metroplex_

_Medical City Plano_

Since opening our doors in 1975, Medical City Plano, a 513 bed facility, has provided Plano and Collin County with superior healthcare. We've built our reputation on the exceptional compassion we offer all our patients, a legacy preserved from our simple beginnings as a small community hospital. Now, as a world-class medical facility offering the latest in technologies and a comprehensive range of healthcare services, Medical City Plano continues its growth to maintain its position as a leader in healthcare across the region.

Join our team and you will experience a total rewards package to support your health, life, career and 401K retirement including: * A supportive and collaborative work environment * Opportunities to progress in function, skill, and pay * A competitive wage scale with annual merit increases * Generous tuition reimbursement and clinical certification support and student loan repayment * A comprehensive health and wellness package including medical, dental and prescription drug coverage * HCA’s Time Away From Work Program that combines paid time off, disability coverage and leaves of absence (including paid family leave) The Customer Service Representative is Responsible for the scheduling of phone and faxed request in a prompt and courteous manner. Manage difficult and interdepartmental scheduling with minimal delay to customer. Correct utilization of the scheduling features of Meditech system and accurately enter all mandatory information. Provides instructions to patients and physician’s staff on test preparation and registration information. Establish and maintain a working knowledge and vocabulary of procedures scheduled. Manage daily operations including but not limited to: Meditech, Orders Management System, Call Center Equipment (phones, etc.), fax machines, printers.

  • High School Diploma/GED
  • Minimum of two years of customer service experience
  • Ability to use a PC

Job: *Admitting Registration Clerical & Scheduling

Title: * Customer Service Representative*

Location: Texas-Plano-Medical City Plano

Requisition ID: 00058-141289