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Network Transformation Solution Delivery Coordinator

Plano, Texas;Charlotte, North Carolina; Atlanta, Georgia; Richmond, Virginia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

The role of the Network Transformation Solution Delivery Coordinator is to be accountable and to coordinate cross functional, multiple phase network implementations, engineering support, and service delivery work. They direct tasks, decipher requirements, manage communications, and updates, escalates/takes escalations, tracks and manages synergies and dependencies supporting network program/project implementation deliverables and related financials. The Solution Delivery Coordinator works closely with assigned Release Managers, Engineers, Program and Project Managers and other support and service providers. The Solutions Delivery Coordinator focuses and forecasts the delivery track of multi-phase work against change and release calendar(s).

Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance. The Solutions Delivery Coordinator must be mindful of how their role impacts the firm’s business and reputation.

Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications and understanding how their work impacts how the firm competes in the marketplace are important. Managing time is critical, developing and managing tasks efficiently is the key to success.

This role is part of a global technology network services delivery and execution organization. This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Release & Deployment Management, Change, Service and Product Management, finance / business management, and Operations teams. At times, they may interface with various levels of senior management.

Job Responsibilities:

• Manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners.

• Accountable to manage the “end or end” technical or solution delivery of assigned tasks partnering with Network architecture and engineering, Release & Deployment Management implementation teams, program/project manager or directly with the requestor. Takes direct accountability for the assigned resources and all assigned work tasks.

• Anticipates and proactively resolves issues and conflicts within and between delivery teams and all other stakeholders. Provides regular and pro-active status to management. Escalates as needed or as appropriate.

• Advocate on behalf of our team, ensures we communicate/report statuses, issues, positions effectively and in a clear way.

• Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal/external and associated dependencies. Reacts to them proactively and effectively.

• Identifies and/or challenges schedules that could create collisions and conflicts; evaluates all recommended changes and ensures implementation schedules do not interfere with business operations/other changes.

• Works with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each release and task.

• Works with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes.

• Maintains 100% compliance to all firm-wide Change Management policies (pre, during, and post change).

• Participates in incident and problem analysis for possible consequences of a change and its implementation.

Required Qualifications:

• 7+ years’ experience required in technical service delivery, program/project management supporting infrastructure

• Must have strong analytical skills

• Experience with managing program/project financial estimates and ongoing financial forecasting of expenditures

• Must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management

Desired Qualifications:

• Industry Certifications in PMP, CSM (Certified Scrum Master) are strongly preferred, technical certifications such as CCNA

• Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level) if needed

• Financial services experience (Insurance, Banking, Investment banking)

• Ability to be nimble and flexible; prioritize workload, proactively react to issues, and consistently react to shifting deadlines

• Bachelor’s degree in engineering, computer science, business, or a finance related field/technical training

Skills:

• Collaboration

• Project Management

• Result Orientation

• Solution Delivery Process

• Stakeholder Management

• Analytical Thinking

• Business Acumen

• Financial Management

• Influence

• Risk Management

• Data Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .