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Business Support Manager II

Providence, Rhode Island;Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

• Provides executive business support including governance and management routines, communications, reporting, ad-hoc analysis, and presentations for Senior Leaders

• Serves as the point person for coordination of special projects including All Hands Meetings, Recognition Programs, etc

• Coordinates and drives effective management routines, overseeing the preparation of relevant materials and talking points (e.g., Monthly Business Review, All Hands Meetings, Skip Level routines, etc.)

• Creates key reporting materials and owns the data collection process

• Reviews and coordinates responses for regulatory management requests

• Analyzes and provides operational reporting

• Identifies and collaborates on project development and efficiency opportunities

• Provides guidance and process planning support on employee engagement and recognition programs and routines

SKILLS

• 5 or more years of experience in business support and risk management in a complex organization supporting senior leaders.

• Strong analytical, risk management and organizational skills with a focus on attention to detail

• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency.

• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.

• Excellent written / verbal communication skills and executive presence

• Advanced/Expert MS Office skills, especially Excel and PowerPoint

• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.

• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.

• Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable.

• Organization, attention to detail and ability to handle sensitive business information is absolutely critical.

REQUIRED QUALIFICATIONS

• 3+ years of Executive reporting and messaging

• 5+ years of project management

• Strong interpersonal, leadership, and communication (both written and oral) skills

• Strong strategic and process thinking abilities; takes a broad perspective and makes connections

• Critical thinker, high energy and intellectual curiosity

• Proactively looks for opportunities, solutions and process improvements, manages projects, including contracting, milestones and task management, resources, risks/dependencies

• Able to lead change and integrate work in a fast-paced, highly matrixed environment, establish priorities and achieve results

DESIRED QUALIFICATIONS

• Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination.

• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights.

• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.

• Excellent written and verbal communication skills, collaboration and influencing skills.

• Prior experience managing multiple projects and adjusting to changing deadlines.

• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way.

• Self-starter, high energy, and detail oriented; ability to work with minimal supervision.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - RI - Providence - 1 Financial Plaza (RI1537)

Pay and benefits information

Pay range

$117,000.00 - $188,700.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.