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Description: This Lockheed Martin position supports the Enterprise Network Operations Center (NOC) Team, within the Resiliency team. The NOC is the single point of focus for all business operational services, improving IT business performance through global situational awareness, proactive monitoring, advanced diagnostics and predictive analysis, and providing outstanding responsiveness combined with excellent customer support in the delivery of Lockheed Martin's IT Infrastructure and Services.

This position will support the Network Operations Center Team with specific focus to the following:

• Monitors Network/Telecomm infrastructure utilized by Lockheed Martin Customers

• Provides first-level troubleshooting, verification, resolution and/or timely notification of system-generated alerts and coordination/closure of incident tickets

• Reviews system and performance data from multiple sources to analyze anomalies and variances from normal thresholds taking appropriate action

• Leads Service Alert Notifications process and the TAC line support

• Monitors dashboards and portals for triggered alerts

• Observes equipment and control panels for operator messages or error indicators taking appropriate action

• Sets up and runs diagnostic tests and reacts appropriately to the messages and reports errors or machine malfunctions as required

• Ensures conformance with Standard Operating Instructions (SOIs), established processes, and workflow in an integrated team environment.

• Responsible for communicating all business activities in an effective and timely manner to management and for maintaining professional conduct consistent with company policy and procedures.

Basic Qualifications:

• Demonstrated strong IT troubleshooting skills (network and pc connectivity)

• Strong understanding of networking concepts (ex. Ping, trace route)

• Exceptional Customer Relations skills

• Proven success working in a team environment

• Ability to work non-standard shifts, including weekends and holidays

Desired Skills:

• Demonstrated experience and knowledge of Lockheed Martin Incident and Priority Management processes, including escalations to support personnel and leadership

• Demonstrated experience using Dynatrace, Splunk, SCOM, ExtraHop or other similar monitoring tools

• Familiarity with network management applications

• Working knowledge of DNS and DCHP (1 + Year)

• CCNA, CCNP, CISSP certifications

• Strong written and verbal communications skills

• Knowledge of Lockheed Martin security standards, policies, and procedures

• Demonstrated ability and effectiveness to working off hours independently

Clearance Level: None

Other Important Information You Should Know

Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to Work Remotely: Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.

Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Schedule for this Position: 4x10 hour day, 3 days off per week

Pay Rate: The annual base salary range for this position in most major metropolitan areas in California and New York is $80,600 - $139,840. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

This position is incentive plan eligible.

Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, Washington or Washington DC is $70,100 - $123,625. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.

This position is incentive plan eligible.

Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.

At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications.

Experience Level: Experienced Professional

Business Unit: ENTERPRISE BUSINESS SERVICES

Relocation Available: No

Career Area: Information Technology

Type: Full-Time

Shift: Second