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J&J Family of Companies Regional Head of Total Rewards, North America (New Consumer Health Company) in Puerto Rico

Johnson & Johnson is currently recruiting a Regional Head of Total Rewards, North America (New Consumer Health Company). This position may be located in any North American Consumer site, including the United States, Canada, Puerto Rico or Remote.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. 

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. 

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day.  Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues. 

Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals.   

It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Consumer Health. In that case, details of any planned changes would be provided to the successful candidate by New Consumer Health at an appropriate time and would be subject to any necessary consultation processes.  

Position Description:

The Regional Head of Total Rewards NA will have overall responsibility for regional total rewards (compensation & benefits) for North America including the United States, Canada and Puerto Rico. It will be responsible for compensation and benefits strategy, design, and delivery for the region. The role is accountable for leading a team of Total Rewards professionals that will provide compensation & benefits leadership for North America including but not limited to local compensation and benefits program design and implementation – health & welfare, perks, leaves and disability, as well as broad base compensation (restructurings, retention, year-round compensation planning, job leveling).

The Regional Head of Total Rewards NA will collaborate and engage with Regional HR leaders to ensure that the TR programs and operations are aligned with strategic initiatives and plans. This role will ensure effective integration of new support requirements into the Regional TR team as they are introduced by HR special projects and initiatives. Resolve complex policy inquiries requiring higher level knowledge and authority and/or interaction with 3rd Parties.

The role will translate global TR strategy into Regional plans to increase the effectiveness of services while improving the customer experience. Direct the consistent delivery of TR Services and processes effectively, efficiently and meeting customer experience standards within the region. Responsible for TR Services ongoing operations within the region. Total Rewards Services includes but is not limited to Market Analysis, Salary Structure development, Compensation Planning, Benefits, TR consulting, Recognition, TR M&A Support, Manager & Employee training & Communications. Model the HR organization’s customer service mindset and reinforces the vision and direction of the long-range plan for the Global Services, HR organization in close collaboration with TR Leaders in Corporate Services. Build an extensive external professional network to maintain an appropriate view of the workplace and marketplace.

Approximately 25% of the role would be devoted to the following responsibilities: Oversee selection, interview and hiring process for TR team members. Drive team engagement and adherence to a global culture identity for Global Services HR and establish a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization. Create a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services HR in alignment with the Company's Leadership Imperatives. Develop staff capability, knowledge, skills and understanding of the region and TR Services by organizing frequent functional/ operational training and knowledge sharing activities for members of the team. Develop a strong pipeline of global, diverse leaders within the HR Integration Business Services group and across Global Services. Enable a Credo-based & High-Performance Culture within team. Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members

Approximately 15% of the role would be devoted to the following responsibilities: Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards. Manage and monitor operational data and reports daily; constantly communicating performance with team and actively working to identify and implement interventions to maintain service standards. Implement operational practices and reports, including quality audits, standard and ad hoc reports in order to identify issues and take actions to achieve performance goals and targets. Implement continuous improvement opportunities to enhance services by reviewing and revising operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.

A maximum of 25% travel is required.


Position Requirements:

  • Bachelor's Degree is required

  • A minimum of 10 years of progressive HR and Total Rewards experience (Compensation, Benefits, Retirements / Pensions, Recognition), preferably with design/strategy and execution experience

  • A minimum of 5 years of people management experience is required

  • Must have strong leadership; must be able to operate as an agile global leader with understanding and appreciation for regional differences

  • Must have the ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes

  • Proven success in establishing, managing and empowering a virtual team is required

  • Exceptional influence leadership skills, in an indirect, matrix-based, and virtual environment is required

  • Experienced in shaping solutions, with strong communication and collaborate partnership skills is required

  • Relationship management, coaching and collaboration skills, with leaders at all levels is required

  • Must have demonstrated ability to build effective and strong partnership and relationships with key stakeholders

  • Must have experience developing strategies in alignment with functional HR strategy to execute and ensure the availability of resources and best quality service

  • Must have demonstrated ability to identify and present suggestions for change initiatives

  • Experience leading execution of integrated HR solutions is required

  • Must have proven track record of driving business results – the ability to identify and capitalize on opportunities, identify risks/issues, assess implications, formulate recommendations, and drive sound decisions that deliver results are required

  • Must be high results oriented and demonstrate ability to motivate team to high levels of performance

  • Strong capability in assessing, hiring, developing and coaching talent; developing a high performing, diverse and sustainable talent pipeline is required

  • Strong presentation skills; can speak across various forums and communicate to broad, diverse audience is required

  • Must have the ability to provide clear direction quickly and on-demand

  • Must have the ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities

  • Excellent written and verbal communication abilities; formal presentation and facilitation skills are required

  • Must be able to maintain confidential information

    Preferred Requirements/Competencies:

  • An advanced degree is highly desirable (MBA, Master’s/Ph.D. in HR, Business Administration, Finance, Economics, or related discipline)

  • Healthcare or related industry experience is preferred

  • CEBS, or similar certification is preferred

  • Experience with continuous improvement and quality, such as Six Sigma or Lean Methodology is preferred

  • Excellent communication (oral and written) skills are desired

  • A global mindset, with the capability to understand and correctly represent the needs of the countries within the region is desired

    At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. 

    For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. 

    Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-New Jersey-New Brunswick-One Johnson & Johnson Plaza

Other Locations

North America-Canada, North America, North America-United States-Puerto Rico


Johnson & Johnson (6067)

Job Function

Human Resources

Requisition ID