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Job Information

MasterCard Director, Small Business Product Management - North America in Purchase, New York

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Small Business Product Management - North America


The Director, Small Business Product Development and Management will be part of the North American small business segment team which is responsible for advancing the Mastercard small business efforts throughout the United States and Canada. This individual will be responsible for the end to end process from overall product management to the go to market execution in order to identify, develop and bring to market solutions that meet the holistic needs of small businesses as well as our partners within the small business ecosystem. In this role there will be a focus on the key credit and debit product set as well as other potential solutions that drive our needs based, customer centric approach to overall product development including the focus on small business as consumers. In addition, the Director will play an instrumental role in educating internal and external constituencies on the Mastercard Small Business strategy and be a strong advocate and influencer to ensure the Small Business segment strategy is being applied consistently across Mastercard and to our clients and partners. This leader will work with the members of the North America Small Business Segment team and regionally and globally across Mastercard to deliver these holistic small business solutions for our client ecosystem using Mastercard Assets, Client Assets and Third Party Assets through partnerships built by our solution specialist. They will focus on an end to end solution lifecycle from development to sales support/partnership with account teams.


 Responsibility for product build continuum including customer delivery collaboration and go to market approach to launch products/solutions

 Manage the development of financial business cases, ROI and pricing of solutions to drive the analysis and commercialization for the owned processes and solutions

 Manage cross-functional teams through all phases of an innovative product development process, and serve as a strategic liaison, facilitating ongoing communication and collaboration efforts

 Partner with internal and external constituencies to identify, research, and analyze new products, services and capabilities; solicit input for concepts, enhancements and market intelligence

 Focus on embedding optimization and lifecycle management in our overarching solution set.

 Provide regular updates to senior management on activities and results

 Provide consultative sales leadership, especially during complex and cross-departmental sales discussions and product launches through the combination of deep functional skills, small business acumen and a thorough understanding of Mastercard's assets, positioning the organization as the best solution partner for the customer

 Work closely with marketing, loyalty, product architects, customer delivery, debit, credit and prepaid and designated sales teams to ensure alignment and partnership.

All About You:

 A passionate, energetic person that wants to be given an opportunity versus a specific task

 Product development experience

 Knowledge and intellectual curiosity around the small business segment as an end user and our direct clients such as banks, processors, digital partners

 Willing to work with a nimble and entrepreneurial team

 Strong sense of urgency and influencing skills

 High level of intellectual curiosity

 Ability to navigate within a large organization to design strategic solution roadmaps and align with global on regional product roadmaps

 Experience developing solutions using a broad range of internal and external assets/partnerships

 Product management background with business development experience as a strong add

 Strong focus on the customer with an understanding of how to assess needs and drive to development of solutions to meet those needs

Expert level competencies in the following are required:

 Small Business knowledge and experience in the space preferred

 Product Development and Innovation

 Decision Making and Critical Thinking

 Cross functional collaboration

 Strong Communication skills

 Product Development and Innovation

Education/Certification Requirements

 Bachelor's degree; MBA preferred

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-86291