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Job Information

Merck Associate Director, External Manufacturing in Rahway, New Jersey

Job Description

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has solidified its legacy for over a century. Our company's success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Position Description:

Our Company's Manufacturing Division is a team of dedicated, energetic individuals who are committed to being the most trusted supplier of pharmaceuticals and health products worldwide. Our facilities, along with our external contractors, suppliers, and partners, comprise an interdependent global manufacturing network that's committed to delivering a compliant, reliable supply to customers and patients on time, every time, across the globe.

External Manufacturing Operations Associate Director (Ops AD), in partnership with the respective functional representatives, is responsible for ensuring the reliable supply of quality products at competitive costs from external manufacturing partners (EPs) and to integrating these EP into our company's supply chain appropriately. The Ops AD (also referenced in our Transformation as "Virtual Plant Manager") is the owner and primary point of contact for all interactions between the manufacturing division and the assigned EPs. S/he is responsible to establish boundaries and ground rules for engagement with the Eps, while ensuring compliance/quality readiness of these suppliers at all times through the implementation of risk assessments and frequent walk throughs. The number of EPs an Ops AD is accountable for will depend upon factors such as: product type, size and/or complexity of supply agreement, geography, etc.; however Ops AD will typically manage relationships that are highly complex in nature and of strategic importance.

Primary Activities include but not limited to:

  • To achieve World Class Supplier (WCS) level performances, the Ops AD shall be able to drive global competitiveness on cost and lead-time with 100% compliance for each of the EP s/he manages.

  • The Ops AD shall serve as "Virtual Plant Manager" for key EPs to achieve in-depth understanding of the EPs' systems, capabilities and capacity utilization, and to be actively engaged in the EPs' operations to ensure reliability of our company's supply chain.

  • The Ops AD is the primary owner of the manufacturing division's relationship with the EP and the point of contact for all interactions between the two parties. S/he shall serve as the air traffic controller for all information exchanges between the manufacturing division and EPs and shall establish boundaries and rules of engagement.

  • The Ops AD is the leader of the ExM cross-functional (Tier 2) team assigned to each EP and ensures proper execution of the Tier management process. S/he may not be involved in all transactional interactions if they can be managed or delegated to a functional area but will be kept apprised of status/resolutions.

  • The Ops AD shall proactively drive risk assessment across the whole value chain s/he is responsible for and shall work closely together with his/her tier team and EP to manage and mitigate risks to aim at zero interruption of the supply chain and to ensure 100% compliance in quality and in environment, health and safety. S/he will maintain routine communication with internal stakeholders via weekly updates through the "Tier" process to ensure prompt escalation of any emerging issues. The Ops AD will also represent his/her team at the weekly Control Tower meetings, a forum established to communicate and manage risks hollistically throughout the portfolio of suppliers managed by ExM Operations.

  • The Ops AD shall apply understanding of the end-to-end supply chain (i.e. design, plan, source, make and deliver), knowledge of cross-functional interdependencies within manufacturing and an understanding of the interactions with internal sites to achieve operational excellence. S/he shall use knowledge of operational processes to develop and execute programs and initiatives working together with EPs with sense of urgency to drive for mutually beneficial business results.

  • The Ops AD is responsible for all operational related activities and is the primary point of contact for:

  • Dispute resolution (w/ appropriate escalation)

  • Balancing our company's delivery requirements with contract manufacturer's production plan.

  • Materials Management (ERP transactions, Logistics)

  • Oversight of shop floor production (determining when an ExM functional rep should be deployed to the contract manufacturer's facility)

  • Continuous Improvement activities

  • The Ops AD partners with Procurement in the Identification/Selection of new contract manufacturers and Negotiation/Termination of Supply Agreements, as required.

  • The Ops AD participates on the cross-functional team that Product Source Management assembles to execute siting/source changes to contract manufacturers and assumes primary ownership of the new source.

  • The Ops AD facilitates the collection of contract manufacturer's capacity information (e.g. stated capacity, firm capacity, future capacity plans, time horizon / lead times required, comments/concerns, etc.), presents the information to Supply Chain Management and drives recommendations for capacity expansion at contract manufacturers, as required.

  • The Ops AD is responsible ensuring alignment of the Supply and Quality agreements.

  • The Ops AD is responsible for executing ERP transactions associated with receipt and movement of our company owned inventory, book-to-physical reconciling of company owned inventory at contract manufacturers, and documenting and witnessing destruction of company owned inventory.

  • The Ops AD is responsible for ensuring contract terms agreed upon by our company and the contract manufacturer including, but not limited to, purchase orders, forecasts, deliveries, and invoice payments are executed in compliance with the Supply Agreement.

  • The Ops AD partners with our ExM Company's Production System experts and other functionalities supporting ExM (e.g. technical, quality, procurement, etc.) to identify continuous improvement opportunities at contract manufacturers and supports

  • The Ops AD may be involved in providing support to the ExM delivery council for DP NA and to help prepare for the roll out of the Site supply review process being conducted on a monthly basis.

Position Qualifications :

Education Minimum Requirement:

  • Bachelor's degree in Medical, Science, Engineer

  • At least seven (7) years experience in commercial / business and manufacturing (operations, project management, or quality, technology, supply chain etc.) function in pharmaceutical, chemical or related industry required .

Required Experience and Skills:

  • Must possess excellent interpersonal, communication, project management, collaboration, negotiation, analytical and influencing skills.

  • Ability to "see around the corner" of potential threats to our ability to maintain unconstrained supply.

  • Has demonstrated strong leadership in a team work environment and with strong team coordination abilities.

  • Strong business acumen (understanding of inventory reconciliation, budget, and spend allocation)

  • Ability to work independently with minimum supervision.

  • Ability to handle complex project in difficult environment. Must be decisive in ambiguous environment.

  • Cultural awareness and sensitivities.

  • Fluency in English (both verbal and oral).

Our Manufacturing & Supply Division is dedicated to be the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high quality, reliable supply to customers and patients on time, every time.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .





In accordance with Managers' Policy - Job Posting and Employee Placement, (http://webview.merck.com/webview/getContentById/Policy+%28US+%26+PR%29+Job+Posting+and+Employee+Placement.docx?version=Current&format=pdf&DocbaseName=mcdsprd&ObjectId=090157b481ba23f3&cid=090157b481ba23f3) all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

US and Puerto Rico Residents Only:

If you need an accommodation for the application process please email us at staffingaadar@msd.com

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​ (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocgina_supplement.pdf)

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf)

OFCCP Pay Transparency Rule (https://www.dol.gov/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Remote Work, Work Week


1st - Day

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID: R94528