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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Product & Platform Management

Job Sub Function:

Functional Engineering

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America

Job Description:

J&J Technology Services is recruiting for a Sr. Manager – Functional Engineering (FE) to be located in Raritan NJ or New Brunswick NJ.

Are you ready for a new challenge? The FE role is accountable to shape technology strategy and overall delivery of ServiceNow solutions within the Technology Services (TS) team. The role will work in partnership with Product Group Leaders to manage the backlog, monitor/control the timeliness and enable a high quality of work. Working across multiple business technology and product line groups, the FE will shape and deliver innovative solutions for the business which will require a balance of technical and business acumen to ensure delivery excellence.

The ServiceNow platform will deliver case management capabilities to J&J’s 130K employees globally supporting HR, payroll, expense reporting and procurement functions. This FE role reports to the Director, Technology Solutions and oversees the creation of teams of Technology Services resources to enable business capabilities and outcomes within the ServiceNow ecosystem.

At Johnson & Johnson Technology Services, we power J&J employees with technology to shape the future of healthcare. While serving as strategic problem solvers and innovators, we collaborate as trusted allies with leaders and partners across technology functions, sectors, and regions, aligning business strategies with technology solutions that deliver outcomes that matter. Through Expert Services and end-to-end service management we deliver exceptional user experiences as we simplify, strengthen, and automate the technologies employees use to get their jobs done. What we deliver, fuels J&J’s as we strive to change the trajectory of health for humanity. Come join J&J and make a difference!

Key Responsibilities :

• Partner with Corporate Business Technology value stream leaders and product managers to shape ServiceNow technology solutions.

• Responsible for ServiceNow Ecosystem Engineering and technology architecture definition, roadmap, and technical decisions for the product/platform in coordination with the Product Manager/Owners.

• Accountable for ensuring that technical implementation is aligned to the architecture vision, economic framework and business needs.

• Lead development/configurations and review cadence, align tech landscape across squads to promote reusability, scalability and modularity. Negotiate technology options and tradeoffs.

• Lead squad(s) to problem-solve technical challenges and implement solutions; system design, code reviews, etc. Ability to do “hands-on-keys” coding/configuration if needed.

• Help Product Owners/Lead Engineers in the prioritization of technical backlogs (across squads) and coach / mentor technical team members.

• Collaborates with Application support team, provides resolution to critical issues, assists them on the issues that are beyond their expertise.Drive mitigation of technical risks and issues.

• Observe technology trends across industry and conduct research spikes for new capability and innovation opportunities.

Qualifications

Education:

• Bachelor’s degree in the field of Information Technology, Computer Science, Business or related field.

Experience and Skills:

Required:

• Minimum 5 years of hands on ServiceNow experience (preferably in a leadership role).

• Minimum 12 years of relevant Information Technology experience.

• Significant skills/ technical acumen with the ServiceNow platform and products.

• Proven hands-on technical leader across the ServiceNow ecosystem including data management, API architecture/design, web solutions, etc.

• Experience defining strategic/technology roadmaps and shaping large/complex cross functional solutions.

• Experience leading all aspects of ServiceNow product development within the Agile methodology.

• Experience influencing without authority - strong interpersonal skills for written, oral, and face-to-face communications.

Preferred:

• Significant knowledge of ServiceNow HRSD & Source to Pay modules across HR, payroll, expense reporting, and procurement - significant experience designing/implementing case management solutions for a reasonably large enterprise is a huge plus.

• ServiceNow Certified System Administrator, ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist.

• Experience with customer relationships and prior experience in a customer-facing role.

• Experience working with external partners to bring global products/services to the market.

• Experience working with operations, infrastructure, call center and application maintenance teams.

• Ability to do “hands-on-keys” coding/configuration if needed.

• Experience leading/ overseeing large supplier/vendor teams.

• Knowledge of global corporate employee business functions.

• Knowledge of reliability and observability principles.

• Prior experience delivering technology solutions within a regulated industry.

• Prior management and technology consulting experience.

Other:

• 5-10% travel required

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

The anticipated base pay range for this position is: $120,000- $207,000

Additional Description for Pay Transparency:

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. http://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.