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Cloud Senior Site Reliability Engineer

Chandler, Arizona;Atlanta, Georgia; Richmond, Virginia; Jersey City, New Jersey; Pennington, New Jersey; Jacksonville, Florida

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Position Summary:

​We are seeking Senior Site Reliability Engineers (SREs) to design, build, and maintain our next-gen AWS platform. The role provides opportunity to work with wide range of technologies and build a unique perspective that comes with integrating disparate services (both on-prem/off-prem) which must interact seamlessly with each other. You will work with colleagues that are fun, smart, hardworking, and driven. You will be part of a team that is growing, giving you room to innovate and be creative.

• Collaborates with a diverse set of engineers, architects, and teams to design, develop, test, and implement secure, robust, highly available and scalable solutions for BofA's External Cloud Platform

• Collaborates other software engineers and teams to design and implement deployment approaches using highly scalable, automated, continuous integration and continuous delivery pipelines.

• Responsible for all aspects of reliability, collaborates with technical experts, key stakeholders, and team members to resolve complex problems, owning the issue until you are sure it will not reoccur.

• Deep understanding of SRE practices, service level indicators, and service level objectives; proactively utilize them to resolve issues before they impact customers.

• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of the platform.

• Implement infrastructure, configuration, and network as code for the applications and platforms in your remit.

• Identify opportunities to eliminate toil and automate the triage of issues to improve overall operational stability.

• Collaborate with others to identify, analyze, and resolve platform vulnerabilities.

• Proactively promotes the adoption of site reliability engineering best practices within the team and organization.

• Participate in 24x7 on-call coverage follow the sun model and performs blameless Postmortems (RCAs) as needed.

Job Description:

This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex/impactful issues, partnering with cross functional teams to deliver sustainable design patterns, and driving early adoption of non-functional production support requirements. Job expectations include automating services to improve reliability and efficiency and influencing a culture of innovation and continuous improvement.

Responsibilities:

• Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention

• Develops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability

• Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility

• Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability

• Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs

• Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations

• Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support

Required Skills:

• 15 years of combined experience in either SRE, software development, or infrastructure engineering (10 years with an advanced degree in Computer Science or related technical field).

• 7+ years of hands-on experience building and maintaining cloud platforms on a major cloud service provider.

• Strong experience in implementing, monitoring, and maintaining a highly scalable and resilient Data Services platform on Amazon Web Services

• Strong experience with monitoring tools such as Grafana, Prometheus, Splunk, or Dynatrace, as well as AWS native tools like CloudWatch & CloudTrail, Azure Monitor and Log Analytics

• Proficiency in implementing, monitoring, and maintaining a Databricks, RDS, or OpenAI platform.

• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net; 5+ years applied experience in Python/Java

• Proficiency in implementing CI/CD pipelines with tools such as git and Jenkins, familiarity with using a GitOps model.

• Advanced knowledge of networking (firewalls, DNS, Load Balancing, Proxies, etc.)

• Advanced understanding of Linux & Windows operating systems including shell scripting

• Excellent interpersonal, organizational and communication (written, verbal, and presentation) skills are a must.

• Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities and an ability to juggle competing priorities and adapt to changes in project scope.

Desired Qualifications:

• ​Strong experience working with a complex IAM infrastructure, including Active Directory, Azure AD Connect, Azure AD, and PingIdentity, Okta, or other SSO solutions.

• Proficiency in creating automation using Python, Terraform, or Ansible

• Proficiency in implementing, monitoring, and maintaining a Databricks, CosmosDB, or OpenAI platform.

• Experience in implementing, monitoring, and maintaining a highly scalable and resilient enterprise platform on Microsoft Azure using native services related to compute, storage, networking, security, and observability.

• Experience with containerization technologies such as EC2, EKS, Fargate, Openshift, or Kubernetes.

• Understanding of cost management, inventory management, FinOps model​

Skills:

• Architecture

• Collaboration

• Innovative Thinking

• Result Orientation

• Solution Design

• Adaptability

• Analytical Thinking

• Influence

• Stakeholder Management

• Technical Strategy Development

• Automation

• DevOps Practices

• Production Support

• Project Management

• Risk Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.