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Cons Prod Strategy Mgr I - Alert Prioritization Analytics

Newark, Delaware;Belfast, Maine; Plano, Texas; Addison, Texas; Richmond, Virginia; New York, New York; Boston, Massachusetts; Charlotte, North Carolina; Chandler, Arizona; Chicago, Illinois; Phoenix, Arizona

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

Responsibilities:

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance

• Leads innovation by identifying and championing large scaleinitiativesthat improve the risk management, profitability, and control oversight of risks for the business unit

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work

• Maintains strategic relationships with peers and counterparts across product, technology, and business control functions

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Analytical Thinking

• Data and Trend Analysis

• Fraud Management

• Prioritization

• Talent Development

• Business Analytics

• Critical Thinking

• Data Visualization

• Decision Making

• Presentation Skills

• Collaboration

• Conflict Management

• Innovative Thinking

• Issue Management

• Oral Communications

LOB Specific Information :

Are you a strategic thinker? Love to bring structure and organize things? Ready for the chance to drive real change in an organization? We are searching for a motivated person to help drive that transformation in our Alert Prioritization Analytics team within the Client Protection Organization.

This is a highly visible role that will focus on identifying trends and strategy opportunities related to fraud mitigation, revenue generation, complaints management, and optimizing operational treatment efficiencies.

A successful candidate will work with managers and a group of analysts that are responsible for performing strategic analysis to improve portfolio risk, profitability, performance forecasting and operational performance for consumer products and small business. This position requires a rigorous analytical focus on monitoring for shifts in fraud activity, transactional dynamics and effectively communicating trends and opportunities for improvement. Key functions involve developing multi level queue performance monitoring, identifying business trends based on economic and portfolio conditions, executing/monitoring strategic enhancements, and identifying opprotunities for technology funded products and their related buildouts. A successful candidate will be able to demonstrate an understanding of end to end fraud detection processes, including both transactional strategy design, alert creation tradeoffs between self service and manual reviews, and the operational processes that enable efficient resolution of alerts. This individual will be expected to understand both first and third party fraud as well as scams and determine the best treatment strategy for each. The analytics and recomendaitons will have the ability to influence Detection Strategy, Fraud Operations, Fraud Policy, Work Force Management, Technology, and Product groups.

Proven experience at developing technical skills of their team. Sound knowledge of SAS / SQL, financial statements, and business processes preferred. 5+ years Strategy Management experience preferred

This role requires strong written, visual and verbal communications skills. Role is expected to communicate, influence and negotiate both vertically and horizontally to manage risk.

Specifically this role is

• Responsible for monitoring fraud alert performance across multiple products and portfolios while self idenitfying opportunties for improvement based on newly developed technology and/or shifting trends.

• Ensures effective governance and cadence on progress reviews, communication, stakeholder updates

• Enhances clarity for the wider team and work streams on backward / forward linkages across business processes

• Safeguards risk mitigation and sufficiency of controls to protect key business outcomes

• Guarantees seamless hand off to operations team for new processes

• Role integrates knowledge of end-to-end business process into program planning and decisioning processes

LOB Required Qualifications:

• Strong technical ability with SAS and SQL

• Strong strategic thinking skills with a track record of being able to break complex problems down and develop a clear strategy / action plan.

• Experience conducting portfolio analysis and segmentation development.

• Strong technical acumen to understand data and process flows, especially as it relates to direct decision engine and operational efficiencies.

• Ability to work across functional lines and organizational levels to drive results.

• Exceptional communication and influence skills - Will be responsible for working both "in the details" and also be able to articulate the "executive-level" summary.

LOB Desired Qualifications :

-Experience in Tableau

-Strong proficiency with Microsoft Excel, PowerPoint, etc.

-Prior experience in retail banking or transactional analysis and strategy

-Prior experience in reporting or operational efficiency analytics

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$109,000.00 - $153,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.