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Job Information

Fiserv Finxact - Production Support Developer in Richmond, Virginia

Position Summary

Finxact, a Fiserv Company (Finxact) is seeking a Support Developer to provide technical support to clients, partners, and team members for the cloud Core-as-a-Service (CaaS) platform. Primary responsibilities include analyzing, triaging, and correcting software application issues for implementing and production clients. Additional responsibilities include:

  • Working with clients and partners to understand their financial services/banking implementations.

  • Working with business analysts, engineers, and other system users to understand software application issues and correct them.

  • Provide quality corrections, improve test coverage, and enhance the overall quality of the systems.

This position offers the opportunity to gain a breadth of knowledge in cloud-based SaaS technologies serving the modern financial services industry.

Essential Duties and Responsibilities

The type of activities expected to be performed at this level include, but are not limited to:

  • Correcting software application issues for the CaaS platform using Software Development Lifecycle best practices.

  • Issue triage

  • Data/error research via SQL and REST/JSON

  • Log analysis using elastic search

  • Event and HTTP request consumption monitoring

  • Debugging code

  • Performing coding corrections, implementing minor enhancements, submitting/reviewing merge requests.

  • Documenting root cause analysis and explaining technical problems and resolutions in a functional manner.

  • Adding automated unit tests and regression tests to improve code coverage.

  • Participating in the Change Management process by assisting in source code branch management and conducting regular merge checks.

  • Periodic off-hours support with incentives.

Education and Experience Minimum Qualifications

  • Bachelor’s degree in Computer Science or related field

  • 2+ years of professional software development programming experience

  • Languages: Golang, SQL

  • Design/Patterns: RESTful Services

  • Banking and/or financial services software industry experience preferred

  • Experience with supporting production software for live clients

  • Tools/Utilities: Atlassian (Jira, Confluence, etc.), Git SCM, Postman (JSON), PostgreSQL, Elastic Search (Kibana), Docker, S3, RabbitMQ or other Producer/Consumer queue management experience.

Core Competencies

  • Communication.

  • Teamwork.

  • Attention-to-detail.

Location/Travel

  • Remote (telecommute) position within the contiguous United States.

  • Minimal travel (<5%) for occasional team meetings.

Supervisory Responsibility

None.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work may vary but generally Monday through Friday 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.

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