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Abbott Implementation Specialist in Richmond, Virginia


At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.


The Implementation Specialist plays a critical role in the success of our clients, partners and the Abbott Workplace Solutions business unit. The Implementation Specialist works directly with several internal teams including National Accounts, Sales, IT Support and external groups including clients, and lab partners. Their primary role is to create/ configure new client accounts and to maintain information throughout multiple systems, performing audits of systems and create/maintain panel information.


  • Collaborate with the Project Managers and the National Account Management team to construct and configure accounts as required

  • Maintain all client accounts throughout multiple user interfaces

  • Translate contracts and configure and update billing tables

  • Act as liaison between business and laboratories

  • Perform scheduled audits to ensure accuracy across multiple platforms

  • Monitor and resolve National Account billing discrepancies

  • Maintain MRO information within toxicology and eScreen systems

  • Provide maintenance for panel databases

  • Work in tandem with the Information Technology (operations support) department on system updates

  • Troubleshoot client needs as they occur

  • High level of multitasking and prioritizing of complex tasks

  • Additional projects may be assigned


  • High School Diploma of GED. Four-year degree from accredited college or university preferred but not required

  • Exceptional organizational skills including attention to detail and multi-tasking skills

  • Experience with corporate culture along with an excellent customer service mentality

  • Ability to quickly learn and apply new information


  • Proficiency in Excel, Word and Outlook (essential). Salesforce, Intranet

  • Excellent verbal and written communication skills

  • Exceptional time management and analytical skills


Self-motivated and success-driven Functional/Technical Skills, multitasking and prioritizing, Timely Decision Making, Conflict Management, Drive for Results, Customer Focused

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com