Job Information
CARMAX Senior BSA - Data Privacy Operations in Richmond, Virginia
8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220
CarMax, the way your career should be!
Do you want to play a key role in enhancing the Privacy program for a Fortune 200 company and national brand that has also been listed on the Fortune 100 Best Places to Work for the past 20 years in a row? Do you enjoy working in a collaborative environment where your ideas can help shape the direction and development of privacy capabilities?
Do you want to work with a team of talented professionals that have in-depth technical knowledge and be the subject matter expert in privacy operations and compliance?
Then your job search begins and ends here….
Who we are looking for:
A Senior Business Systems Analyst with experience in the areas highlighted below. This is a unique opportunity to work at a Fortune 200 company and national brand to expand your skills and influence a growing Privacy program. This opportunity provides the opportunity to work with the technology and business teams and build relationships and processes between business partners and application development/support teams. You will work with senior risk management, privacy, and technology professionals to facilitate customer privacy requests and partner with multiple business and technology areas within CarMax to ensure compliance with the California Consumer Privacy Act (CCPA) and new privacy laws as they evolve. This role serves as the conduit between the business community, Privacy core team, technology, and the application development teams.
What you will do – Essential Responsibilities
CarMax Data Privacy Program Coordination and Oversight
As a key member of a high performing team, support, execute and maintain a framework for Data Governance and Privacy Consent.
Facilitate all aspects of the privacy lifecycle starting with the customer inquiry of information maintained by CarMax, tracking and following-up on privacy data retrieval progression from various systems, and delivering the results to the customer.
Coordinate with multiple product organizations to facilitate removal of customer information as requested within the requisite timeframe.
Submit and coordinate surveys to internal product teams to confirm existing privacy data locations and identify any new storage locations and update contact information and tracking location(s) as appropriate.
Document the lifecycle process and look for process efficiency opportunities versus automating manual methods.
Assist in producing corporate and external metrics as it relates to data privacy requests processed, rejected and other relevant status elements as defined. Gathers data, conducts analyses, and prepares related risk reporting.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advanced understanding of the business processes supported by their respective application environment
Understands and can utilize various requirements gathering techniques to gather and clarify business and systems needs
Ability to understand and implement data analytics requirements into the processes
Able to identify and document system deficiencies and recommends solutions
Able to compare and contrast alternative approaches to meet business objectives
Excellent communication skills to include but not limited to verbal and written communication, delivering organized presentations, able to tailor message to the audience, and facilitate group discussions with diplomacy and seek diverse opinions
Able to build consensus and maintain strong relationships by collaborating, motivating, and influencing business partners, leaders, key stakeholders, and peers to achieve a win-win solution
Encourages and motivates fellow team members to challenge themselves and make innovative contributions and embrace new ideas
Requires strong analytical and organizational skills
Demonstrated ability to effectively estimate the efforts of others and the impact required to accomplish requested tasks/projects
Ability to evaluate long term impacts when making recommendations and decisions
Excellent analytical, troubleshooting, and problem-solving skills and performs well in high pressure or stressful situations
Drives through obstacles to successfully deliver project requirements
Excellent organization and time management skills
Innovative; thinks beyond boundaries
Analytical; solves problems at root cause and prioritizes effectively; reviews quantitative and qualitative inputs
Desire to learn and discover
Ability to simplify complex messages and adapt communication style to audience
Flexible and open-minded; proactively seeks input from others
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.
Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center and have a Hybrid work arrangement
Education and/or Experience
Bachelor's degree in Business/ Computer Science/Information Systems with Privacy, IT audit, risk or compliance experience or equivalent military experience.
Industry certification recommended, i.e. International Association of Privacy Professionals (IAPP), or in the process of obtaining the CIPT, CIPM, or similar.
Previous working experience and/or knowledge of two or more functions (IT Risk Assessor, QSA, Privacy Analyst, IT Auditor).
6+ years of Business Systems Analyst experience required
3-5 years of experience working effectively with the business community gathering and translating requirements into functional or system specifications
Knowledge of Salesforce Case Management, ServiceNow, and Excel is preferred
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.