Job Information
CARMAX Sr. Consultant, Asset Protection in Richmond, Virginia
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
About this job
The centralized Asset Protection team’s purpose is to promptly and thoroughly conduct Asset Protection investigations in a manner than is fair, unbiased, and consistent with CarMax values, and to provide prompt support to questions and support needs arising from our stores, CECs, corporate and auto finance sites The Asset Protection Sr. Consultant provides direct AP support for all locations and associates and conducts routine AP investigations. The Sr. Consultant manages their work and assigned case load primarily within the ThinkLP HRAP Case Management system. The Sr. Consultant also participates in core home office AP team meetings to ensure high level of internal department collaboration as well as with store management and other home office departments, including but not limited to Human Resources, Customer Relations, etc.
What you will do
Field and respond to questions and requests for support made by field managers and associates on a full range of Asset Protection and Background Screening issues.
Serve as single point of contact for each matter, seeing each issue through to resolution.
Receive and respond to queries / requests from Associates or Managers via various media, including phone, email and chat.
Consult and problem solve with Managers and Associates on issues that lack clear procedures, policy, or precedent.
Partner with or redirect certain inquiries to other company functions as appropriate, including other Asset Protection teams, Human Resources, Facilities, EH&S, external vendors and others.
Own and conduct routine Asset Protection investigations that are generated by Associate Help Line reports, managers or associates reporting issues directly to Asset Protection, by Asset Protection analytics, or by Background Screening systems. Investigations will often include issues of suspected fraud, theft, or other violations of the Asset Protection Policy.
Research issues related to reported allegations or concerns.
Conduct interviews with involved parties.
Proactively identify issues for additional analysis, escalation, or partnership
Partner with Legal, E&I, Human Resources, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise.
Calibrate findings with the Senior Manager of Asset Protection and work closely in collaboration with Regional Asset Protection Leader(s), Asset Protection Managers and the Asset Protection Analytics Team.
At times, support investigations that are led by the RAPL or Field Asset Protection Director.
Develop resolution recommendations, including performance management, employment decisions, or other warranted outcomes.
Partner with involved parties’ Management Team on necessary background information, recommended resolution, and any additional recommendations.
Throughout all activities, operate within case management system to ensure interview notes, supporting evidence, findings, recommended outcomes ,case reports, and required notifications are properly documented.
Maintain a thorough knowledge of all Asset Protection policies, procedures, controls, and programs.
Maintains and cultivates a network of law enforcement contacts to collaborate and assist with investigations involving CarMax.Support process improvement efforts, including development of standard documentation and resources.
Participate in core AP team activities as needed.
Provide real-time feedback to centralized support technology and service providers.
Absorb additional AP advisory and consulting support responsibilities as identified as opportunities for centralization.
Own assigned AOR (Areas of Responsibility) such as Tier 2 Fraud, Background Screening adjudication, Internal queue, compliance programs, etc.
Qualifications and Requirements
High School degree required. Bachelor's degree preferred.
Three or more years of Asset Protection or comparable experience, including investigation, interview and case management experience.
Multi-unit retail or equivalent experience a plus.
Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel required
Excellent organizational, written and verbal communication, and customer service skills
Ability to communicate effectively with all levels of the organization
Ability to dig into an issue and look at the situation from multiple angles, applies different methods to develop conclusions, and anticipates challenges
Ability to facilitate consensus in decision-making; partners with others as needed
Ability to provide strong customer service to all parties involved in an investigation
Ability to own the work, make and follow through on commitments; detail oriented, able to manage multiple issues and meet changing deadlines
Must be flexible, adapt to change easily, and able to exercise independent discretion on matters of significance
Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.