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System Engineer

Charlotte, North Carolina;Richmond, Virginia; Jacksonville, Florida

Job Description:

Software Engineer:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.

Responsibilities:

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements.

• Utilizes multiple architectural components (across data, application, business) in design and development of client requirements.

• Performs Continuous Integration and Continuous Development (CI-CD) activities.

• Contributes to story refinement and definition of requirements.

• Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle.

• Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause.

• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas.

Skills:

• Application Development

• Automation

• Solution Design

• DevOps Practices

• Collaboration

• Result Orientation

• Architecture

• Solution Delivery Process

• User Experience Design

• Agile Practices

• Risk Management

• Analytical Thinking

• Test Engineering

• Data Management

• Technical Strategy Development

LOB Specific Job Description:

Position Summary

The role of the System Engineer is to provide engineering services to support the evolution of the Event Management and AIOps Platforms. The work is always in alignment to the current and approved architectural, roadmaps, technology standards and templates, governance and change management policies set forth by the firm.

Following established written procedures, guidelines and techniques, develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Fully competent to work under general direction on the most complex projects, often on multiple phases, and seeks guidance and direction from more senior associates or manager, as needed. Working knowledge of business or function for which application is designed. Often responsible for the completion of a phase of a project.

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards

• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies

• Develops software solutions to address manual and repeatable work or inefficient processes

• Responsible to design, implement and operate software tools and process for end-to-end monitoring and event management for all classes of technology assets.

• Support efforts to design, integrate and implement monitoring and event management solutions for core infrastructure, cloud infrastructure, applications, performance monitoring, and synthetic monitoring.

• Resolve complex technical issues and drive innovation that improves system availability, resiliency, and performance.

• Define, drive, and implement engineering solutions for end-to-end monitoring and event management.

• Engineer solutions and policies to drive proactive alerts and notification.

• Work with operational teams to automate proactive actions to proactively solve problems through automation

Required Skills

• Minimum 5+ years of experience in IBM Netcool Operations Insight & AIOPS platforms

• Strong Experience in deploying and engineering solutions in the Netcool Omnibus, Netcool Impact, Webgui, Cognos, in high availability environments.

• Strong Experience in developing Netcool Impact custom policies and Omnibus Object server triggers

• Strong hands-on experience with EIF, MTtrapd, MessageBus, Webhook probes along with custom probe rules

• Strong understanding and working experience with OpenShift and Kubernetes environments

• Experience in deploying and configuring IBM Cloudpak for AIOPS (Event Manager, Topology Manager, Metric Manager), Runbook Automation, and CNEA components in the RedHat OpenShift container platform

Desired Skills

• Bachelor's degree in engineering, computer science, related field and or technical training

• Self-starter, self-directed and shows initiative.

• Focused on execution, delivery, and commitment to dates

• Skills in Scripting desired; Python, Ansible, Shell, JavaScript

• Familiarity with the Software Development Life Cycle (SDLC) process and Agile Project delivery

• Linux/Unix/Windows server administration

• Working knowledge of Active Directory

• Can tie strategy and actions to business impact and results

• Strong written and verbal communications skills.

• Organized and detail oriented; must have a strong technical acumen

• Ability to partner with others for the good of the initiative

• Experience in various Fault Monitoring tooling vendors including but not limited to IBM, Dynatrace, SPLUNK

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.