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Business Control Manager - Business Control Remediation Global Operations

Charlotte, North Carolina;Chicago, Illinois; Plano, Texas; Saint Louis, Missouri

Job Description:

Job Description

Principle individual contributor in the GTMEO Business Control & Remediation Team leading E2E issue management for Servicing. Primary responsibilities include:

• Leads routine meetings with Business Partners to proactively identify, escalate, and debate risk as well as support risk governance routines.

• Leads identification, assessment, and documentation of emerging risks

• Develops and validates remediation plans for identified gaps

• Ensures timely delivery of key milestones/action plans and on-time closure of issues

• Coordinates, tracks and delivers all issue evidence including performing QA review of issue evidence

• Proactively identifies and escalates ‘at risk’ processes, remediation gaps and roadblocks; ensures leadership visibility to at risk action plans

• Drives ongoing assessments of process control coverage to assess adequacy and identifies improvements to strength our control environment.

• Develops sustainable monitoring and control plans for all processes with priority on post-issue sustainability.

• Leads Business specific compliance and operational risk reviews and other internal assessments

• Ensures adherence to the Enterprise Risk Framework and Issue Management standards

• Engages in change initiatives of all sizes that impact assigned Front Line Unit (FLU) partner

• Actively represent the business control organization in project routines, updates and governance activities throughout the change process

• Partners with project team to design and implement effective controls to support process change and adoption

• Provides overall Point of View assessment of change at the business level (people, process and technology risk and readiness)

• Provides awareness of change to appropriate Business Control resources and confirms dependent activities are addressed as applicable

Required Skills

· Minimum of 7 years experience in an Audit, Risk, Compliance, Business Control or contact center\Servicing environment; Preferred 3 years in Risk and Control related transformation or strategic planning.

· Change Management and/or Project Management

· Strong understanding of risk management principles and practices

· Excellent communication skills (verbal and written) with demonstrated ability to communicate effectively at executive levels

· Strong analytical and problem-solving skills to identify trends and risks as well as define alternative mitigation strategies

· Ability to form strong relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans

· Ability to lead a cross-functional or matrixed team to implement risk mitigation strategies

· Ability to work independently

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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