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Job Information

Bank of America Research & Adjustments Representative II in Saint Louis, Missouri

Research & Adjustments Representative II

Saint Louis, Missouri;Newark, Delaware; Addison, Texas

Job Description:

Job Description

Resolves research and adjustment inquiries within the bank's practices and procedures. Responsibilities include: investigates daily incoming research and adjustment inquiries; resolves differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. May provide support to and training to other researchers within the department. Has thorough knowledge of the Research & Adjustments function and handles more complex cases which require analytical and problem resolution skills. Will have direct contact with Agencies, U.S. Treasury and customers.

Minimum Required Skills:

  • Reclamations and/or project related background

  • Minimum 1 year financial institution experience

  • Highly organized with strong attention to detail

  • Strong typing proficiency and ability to navigate multiple processing applications

  • Excellent time management and prioritization skills, with ability to meet deadlines

  • Experience with working independently and on teams

  • Advanced with Microsoft Office Suite

  • Excellent written and verbal communication skills

  • Proactive approach to problem resolution

Desired Skills:

  • Experience in a research role

  • Expert with Microsoft Office Suite

  • Prior Research and Adjustments experience

Job Band:

H7

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 7:00 am - 3:30 pm

Referral Bonus Amount:

0

Job Description:

Job Description

Resolves research and adjustment inquiries within the bank's practices and procedures. Responsibilities include: investigates daily incoming research and adjustment inquiries; resolves differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. May provide support to and training to other researchers within the department. Has thorough knowledge of the Research & Adjustments function and handles more complex cases which require analytical and problem resolution skills. Will have direct contact with Agencies, U.S. Treasury and customers.

Minimum Required Skills:

  • Reclamations and/or project related background

  • Minimum 1 year financial institution experience

  • Highly organized with strong attention to detail

  • Strong typing proficiency and ability to navigate multiple processing applications

  • Excellent time management and prioritization skills, with ability to meet deadlines

  • Experience with working independently and on teams

  • Advanced with Microsoft Office Suite

  • Excellent written and verbal communication skills

  • Proactive approach to problem resolution

Desired Skills:

  • Experience in a research role

  • Expert with Microsoft Office Suite

  • Prior Research and Adjustments experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22002619

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Carolyn Brocket

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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