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Job Description

Job Summary:

With a heavy emphasis on customer service, uses knowledge and skills obtained through education and experience to service concierge needs for visitors to the Raymond James Experience and Conference Center.

Responsibilities:

• With a heavy emphasis on customer service, uses knowledge and skills obtained through education and experience to service concierge needs for visitors to the Raymond James Experience and Conference Center.

• Serves as a secondary touchpoint for all guests who arrive into the Experience and Conference Center, setting the tone for each visit

• Addresses guest questions with focus on first impression and customer service.

• Assists guests with hotel accommodation and travel needs.

• Serves as an expert in local Tampa Bay knowledge and assists out of town visitors with recommendations for things to do in the community.

• Assists with luggage storage and retrieval process for select events.

• Regularly communicates with the Hospitality Staff to understand what events are happening in the Experience and Conference Center and what special guests may be in attendance.

• Maintains general cleanliness of the concierge and lounge areas and keeps refreshment area stocked and operational.

• Cultivates and develops relationships with key personnel in other business units involved in event and meeting execution including audio visual, catering, IT, facilities and security.

• Assistance with reception services when needed for select events

• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of

• Basic concepts, principles and practices in providing concierge services in a venue setting.

• Microsoft Office suite.

Skill in

• Providing a high level of customer service.

• Communication during in-person interactions

• Conflict resolution

Ability to

• Handle stressful situations and provide a high level of customer service in a calm and professional manner.

• Identify problems and create effective solutions.

• Articulate reasons behind decisions.

• Communicate effectively, both orally and in writing.

• Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes.

• Interpret and apply policies.

Education:

High School Diploma and (minimum of one (1) year experience in concierge work in a hospitality environment.

or

• Any equivalent combination of experience, education, and/or training as approved by Human Resources

Education

High School (HS)

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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