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Job Information

Hilton Executive Office - Operations Analyst Hilton Salt Lake City Center in Salt Lake City, Utah

Are you a person that thrives in a fast-paced environment while providing support to a dynamic team? Do you love analyzing reports and being a knowledge base? Do you enjoy multi-tasking while completing a variety of day-to-day tasks? If so, the Hilton Salt Lake City Center is looking for you!!

The Executive Office is currently looking for a dynamic individual to join their team as an Operations Analyst. This role will be vital to supporting the daily functions of the General Manager while supplying an analytical component to help each team within the property run effectively. If you are ready for a unique career within this beautiful property, APPLY BELOW!

What will I be doing?

Analyze all departments in the Hotel in order to increase productivity, produce cost savings and increase the quality of service provided to guests. Provide administrative support to general and administrative departments. Directly support General Manager with administrative tasks, team member relations, and guest follow up. Provide data to determine changes of continuation of Hotel Policies and decisions. Make recommendations to Executive Committee to improve operational effectiveness and assists in change implementation.

  • Process reservation requests, VIP requests and establish room amenity orders/welcome cards. Ensure all arrangements, including upgrades, are handled properly, coordinating with other departments. Arrange and confirm recreation, business and dining activities both inside and outside the hotel. Create, deliver and effectively organize all hotel certificates, trades, and donations.
  • Assist Executive Office with culture activities, team member recognition and team member relations. Order and coordinate gifts, cards, flowers etc. for hotel team members.
  • Analyze historical data, consolidate budgets, perform payroll analysis, labor and statistical reporting, and other reporting as needed; communicate reporting to respective departments. Create, prepare, generate and distribute daily, weekly and monthly reports using current data management systems. Analyze monthly statement of operations (P&L) and prepare written comments for the General Manager’s review.
  • Analyze proposals, current Standard Operating Procedures, and Brand Standards when such projects are presented by Executive Management to provide statistical information for decision making.
  • Review SALT reports, Guest Assistance logs and social media sites daily to identify action items. Responds to guest survey’s and/or comments appropriately. Delegate action needed to the respective departments and track to ensure completion. Analyze information from Synergy MMS, available SALT reports and Guest Assistance logs to identify any potential problematic areas and/or trends.
  • Field guest questions and/or concerns that are received by the Executive Office. Resolve customer complaints by conducting thorough research of the situation and offer the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered. Receive special requests from guests, and respond appropriately or forward requests to appropriate team members for action.
  • Answer telephone calls and e-mails in a friendly manner. Promptly provide accurate information regarding availability of accommodations and other requested information. Input messages into the Operating System and advise other team members of special guest needs.Support Executive Office by managing meeting calendar, ordering/restocking office supplies, and completing purchase orders in a timely manner. Reconcile and submit expense reports.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Administrative

Title: Executive Office - Operations Analyst Hilton Salt Lake City Center

Location: null

Requisition ID: HOT095O4