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Global Services Group

The objective of the Global Services Group (GSG) Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.

GSG Control Management is looking for a Vice President of Process Risk Reduction to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The VP, GSG Control Management Process Risk Reduction will:

• Develop and lead the implementation of a comprehensive process risk reduction strategy

• Align risk reduction initiatives with the organization's overall risk management framework and business objectives.

• Provide strategic direction to senior management on process risk issues and mitigation strategies

• Proactively identify and prioritize areas within GSG processes that require risk reduction measures (e.g., coordinate across First Line of Defense (1LoD) risk identification team)

• Execute on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within GSG or across processes that extend beyond GSG) issues that are of highest priority and/or most significant impact to the enterprise

• Conduct independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement

• Support GSG with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations

• Document control design effectiveness and address thematic control gaps across processes/products

• Provide independent support for resolution of high-risk issues, and conduct independent testing of issues to ensure complete & effective resolution

• Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite

• Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise

• Foster a culture of risk awareness and ongoing improvement within the team and the broader organization.

• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• 8 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities

• Experience in at least one of the following: Identifying and prioritizing areas that require risk reduction measures; Executing on process risk reduction to ensure timely resolution of issues that are of highest priority and/or most significant impact; Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement; Providing support for resolution of high-risk issues, and conducting independent testing of issues to ensure complete & effective resolution; Monitoring and tracking the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite

• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

• Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

• Excellent qualitative analytical skills

• Project management skills

• Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

• Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

• Financial Services Industry experience a must

Qualifications

Salary Range: $185,000 to $260,000 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Executive

Primary Location: US-Florida-Sunrise

Other Locations: US-Utah-Salt Lake City, US-Arizona-Phoenix, US-New York-New York

Schedule Full-time

Req ID: 24009856