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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated AVP, HR Shared Services, you will be accountable for providing executive leadership and strategic direction on the design, refinement, and integration of programs and processes that support both HR and the Enterprise, ensuring efficient, scalable, and high-quality service delivery. This executive leader works collaboratively with all levels of the HR Center of Excellences (COEs), senior level executives, and key partner organizations; designing, implementing, and improving HR programs and processes while ensuring compliance with corporate policies and labor regulations.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.

Relocation assistance is available for this position.

What you'll do:

• Leads a team of HR professionals in developing and executing the HR shared services strategy in alignment with the HR strategy and business goals

• Serves as a key HR leader, ensuring alignment with the HR COEs, and HR Leadership Team to develop solutions that enhance HR service delivery

• Focuses on delivering programs that improve the employee experience & ensures timely issue resolution

• Oversees the team responsible for first-line leader consultations, performance management, and other HR program initiatives that engage with the business

• Drive transformation initiatives to enhance HR service delivery, influencing the adoption of innovative HR practices, process improvements, and technology to enhance efficiency

• Ensures a data-driven approach to assess HR program effectiveness and recommend enhancements

• Oversees programs related to HR data accuracy, security, and compliance with global data privacy regulations

• Oversees HR audits, risk assessments, and compliance reporting, proactively addressing potential risks

• Ensures alignment with legal and compliance teams to stay updated on evolving labor regulations and implement necessary changes

• Proactively innovates on HR program development, workload prioritization, and financial and operational planning

• Builds, develops, and leads a team of individual contributors and managers through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities to ensure individual and team effectiveness

What you have:

• Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 10 years of diverse experiences within Human Resources or general business operations in driving organizational strategies and initiatives that optimize processes, systems, and programs, resulting in increased productivity and overall employee experience

• 4 years of people leadership experience in building, managing, and/or developing high-performing teams

• Experience leading the implementation of HR program, projects, and initiatives and developing tactical plans which promote change while delivering desired business results

• Advanced understanding and knowledge of an HR organization to include various functions and practices, applicable laws, rules, and regulations

• Demonstrated ability to independently navigate ambiguity, drive clarity, identify conflicts, and negotiate and influence solutions in a fast-paced global matrix organization

• Strong analytical and strategic thinking skills, with the ability to surface insights, lead creative planning, drive innovative thinking and solutions, and influence decision-making

• High degree of organization and ability to manage multiple, competing projects and priorities simultaneously, as well as strong delegation, collaboration, and decision-making skills

• Ability to interact easily with all levels within the organization and experience facilitating executive level conversations, driving clear decisions

What sets you apart:

• Prior experience leading an HR shared services function in a large financial services or insurance institution

• US military experience through military service or a military spouse/domestic partner

Salary Range: $195,230 - $351,410

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.