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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Bank Data, Analytics and Modeling (BDA&M) organization is responsible for all data, analytics, and modeling functions for USAA Federal Savings Bank (FSB). The org leads identification, development and implementation of data and analytics initiatives for all Product, Marketing, Risk and Operations domains including Data Strategy and Architecture, Data Management, Data Governance, Data Delivery, Analytics & Insights, and AI/ML/GenAI Model Development.

The role of Executive Director, BDA&M Strategy and Operations is a critical leadership role reporting directly to the SVP, Chief Analytics, Member and Innovation Officer. As the glue connecting the BDA&M org internally and externally, the role will oversee Cross-Bank Analytics, Data IT Portfolio Management, Strategic Program Management, Chief of Staff functions, and Analytic Tools Strategy. In addition, the role will be responsible for setting the overall strategy for the BDA&M organization, establishing data and analytics capability roadmaps, strategic planning, developing vision and priority documents for consumption by Bank Leadership Team, USAA Executive Committee, and USAA/ FSB Board.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC.

What you’ll do:

• Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.

• Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners.

• Responsible for successful end to end process of information management, analytics and delivery.

• Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.

• Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA.

• Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy.

• Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards.

• Responsible for the development of a successful team’s training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years data and analytics related experience, driving results in a complex financial services organization.

• 4 years of people leadership experience in building, managing and/or developing high-performing teams.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

• Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.

• Experience leading projects using Agile methodologies.

• Experience conducting large scale data analysis using internal and external data to support business decision making.

• Proven ability to tell a story through data and communicate effectively with senior leadership.

• Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification.

• Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results.

• Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk.

What sets you apart:

• Experience leading Strategy & Ops teams for large analytical organizations in financial services

• Experience managing and optimizing large IT investments portfolios and budgets within a financial institution

• Experience leading high performing teams with varied skillsets including analytics, project management, portfolio management, and strategy professionals

• Demonstrated ability to partner with cross functional stakeholders to develop strategic plans

• Hands on experience in data management, reporting, business analytics, and modeling

• Experience leading data risk management programs and/ or model governance oversight

• Strategic ability to connect the dots across multiple product and operations areas to identify high-value opportunities

What we offer:

Compensation:

The salary range for this position is: $ 195,230.00-351,410.00 .

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.