We Hire America Jobs

Mobile We Hire America Logo
WeHireAmerica.jobs is a service of HR Policy Foundation and DirectEmployers Association. These two non-profit organizations are providing this free resource to help educators, policy makers and job seekers understand the great employment opportunities available here in the U.S. at some of America's biggest and best companies.

Job Information

Hyatt Front Office Manager in SAN ANTONIO, Texas

Description:

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. The Thompson's unique properties are timeless destinations, creating the kind of distinct experiences that can transform your day, your trip, or even your life.

This fall the Thompson brand is making its debut in San Antonio. We are hiring the opening leadership team for this newly constructed luxury high-rise on the world-renowned River Walk. The complex is s comprised of 20 floors, 162 guest rooms, 59 condos and 6 penthouse residences. The property features a full-service spa, and 3 distinct restaurant and bars - including a rooftop bar experience. With over 5,000 sq. ft. of riverfront event space, and sweeping views from every vantage point, The Thompson offers unrivaled elegance and comfort.

We're looking for professionals who embody the luxury lifestyle experience. Our leaders can quickly perpetuate a culture of great design and superlative service. We want people who have a passion for exceptional hotel service, and who best express that belief in an atmosphere of spontaneity and authenticity.

At Thompson Hotels, a Hyatt brand, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Rooms.

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

  • Responsible for short and long term planning and the management of the hotel’s Front Office operations

  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

  • Maintain guest room inventory

  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures

  • Perform all tasks of a Front Office Staff as needed to facilitate service

  • Ensure all operations and cash handling are done per policies and procedures

  • Maintain excellent communication with the housekeeping department

  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

  • Analyze, investigate, and resolve guest complaints

  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

  • Insures proper staffing levels for customer service goals

  • Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications:

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

  • With opening hotels, previous hotel pre-opening experience preferred

  • Service oriented style with professional presentations skills

  • At least 2 years progressive management experience within the Rooms Division of a hotel

  • Hotel/Hospitality degree an asset

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

  • Clear concise written and verbal communication skills in English

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-TX-San Antonio

Organization: Thompson San Antonio

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: SAN024399

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

DirectEmployers